HEAD OF CONCESSIONS & MARKETPLACE - 8 MONTH MATERNITY COVER
- Do you love all things sales?
- Do you enjoy leading complex negotiations?
- Do you love all things luxury retail?
If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a for its Knightsbridge Head Office. This is an exciting time to join Harvey Nichols and this role will drive and develop concession performance throughout the group with an emphasis on guaranteeing contribution and profitability.
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
- Up to 40% off fashion
- Up to 40% off hospitality, foodmarket and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Health Insurance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. These are just some of the reasons people join and stay!
About the role…
As Head of Concessions and Marketplace you be a key stakeholder for all Concessions & Marketplace business working with the relevant Director to ensure best practice. This is a group-wide role based in Knightsbridge, and you will be required to travel to all stores to support the business. You will be:
- Protect Harvey Nichols income by implementing margin agreements and ensuring contract renewals.
- Grow concession budgets by sourcing new brands and expanding existing ones.
- Measure sales and NAM densities, and optimise store space with the FOB Director.
- Plan concession strategies with FOB Directors for future growth.
- Forecast and budget concessions, obtaining FD approval.
- Ensure accurate reporting and data analysis to improve brand performance.
- Engage new brands to increase the concessions mix and act as an HN brand ambassador.
- Build strong relationships with brands to drive sales, maintaining transparency at Director/CEO level.
- Attend sales reviews with brands to support their business in Harvey Nichols.
- Conduct regular updates with Store GMs to drive local concession business and loyalty.
- Lead legal requirements for Concession & Marketplace contracts, working with legal teams.
- Approve final concession and marketplace contracts.
- Review financial reports and brand accounts, advising on financial viability.
- Resolve contractual and operational issues to ensure timely brand launches.
- Manage relationships with internal stakeholders to promote the concession brand portfolio.
- Collaborate on new concession shopfits and timely transitions.
- Work with Marketing and Media Managers on concession activities and strategies.
- Ensure in-store concessions have an online presence and represent the concession mix.
- Use HN.com Marketplace to support in-store concessions and protect margins.
- Oversee the marketplace user experience, addressing any issues.
- Monitor seasonal deliveries and competitor websites for optimal product mix.
- Resolve marketplace customer complaints promptly.
- Develop and grow the Concessions & Marketplace team
Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. You will have:
- Experience in concessions and luxury retail.
- Strong negotiation skills and financial awareness.
- Law degree or equivalent preferred.
- Great attention to detail.
- Be self-motivated and confident team leader.
- Ability to analyse complex financial data (retail P&L).
- Able to recognise new trends/business opportunities.
- Excellent planning and organisational skills.
- Effective communication at all levels.
- Able to present complex data simply.
- Confident in approaching new brands at Director level.
- Able to take ownership and drive results.
- Works well independently and in a team.
If this sounds like you, we want to hear from you!
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
