Customer Service Consultant

Customer Service Consultant - Maternity Cover

Do you enjoy providing a customer service experience
Do you love all things luxury retail? 
If YES, we may have the role for you… 
 
Luxury department store, Harvey Nichols, is searching for a Customer Service Consultant to join its thriving Customer Service Centre in Edinburgh. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.  

How we reward your hard work… 

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as. 

• Up to 40% off fashion  
• Up to 40% off hospitality, foodmarket and hampers 
• 30% off beauty and perfumery, wine and spirits 
• Clothing allowance 

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay! 

About the role… 

We are currently recruiting for two Customer Service Consultants to join us from 3/03/2025 until 7/02/2026,  hours are ranging between 28-35 hours per week. As a Customer Service Consultant, you will be fully office based. This would mean that you must be able to commute into the Edinburgh Store, based at St Andrews Square. The hourly rate for this role is £12.49 per hour.

As a Customer Service Consultant, you will:

• Handle all store and online related customer enquiries via phone and email, while demonstrating your passion for delivering outstanding service
• Show we are obsessed with style by developing and understanding all our product offers, ranges and services (full training will be provided)
• Work collaboratively with your team
• Strive to deliver first contact resolution to ensure high levels of customer satisfaction                 

Is this you?  

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.  

• Customer service ethos with positive, “here-to-help" mindset.
• Demonstrable experience in a similar customer facing or administrative role
• Strong organisational skills
• Excellent written, listening and verbal communication skills
• Be focused, willing and dedicated
• Fully PC literate and be experienced in online support systems

Flexible to work weekends, evenings and throughout peak.

Where do I sign? 
 
If this role catches your eye, hit the “apply” button below to kick-start your journey with us. Please attach your CV and Cover letter to the application, making sure you include:

• How many hours you are available to work
• Your current notice period
• Salary expectations

If suitable, you will be invited to an initial telephone interview with a member of management.

We will contact you by email and so please check your junk folder to ensure you do not miss any correspondence!