Collect in Store Consultant

COLLECT IN STORE CONSULTANT  - 32 HOURS

Do you keep up to date with luxury fashion? 
Do you have great PC skills? 
Do you love all things luxury retail? 
If YES, we may have the role for you… 

Luxury department store, Harvey Nichols, is searching for a Collect in Store Consultant to join our team in Edinburgh. Whoever you are, Harvey Nichols has a place for you. Our culture is based on inclusivity; we embrace diversity.   

All your hard work, rewarded

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion
• Up to 40% off hospitality, foodmarket and hampers
• 30% off beauty and perfumery, wine, and spirits
• Clothing allowance
• Competitive commission scheme
• Paid overtime

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

What you will be doing

Responsible for the complete process for online orders that are for customer collection. The consultant will be multi-skilled, so that there is consistency in collect in store service and back-office functions. The Consultant will be accountable for the logistical and analytical functions, for the customer collection multi-channel offer in the store. This will involve working closely with the Stock movement and Department managers on adherence to policy and process. This ensures that the support and service/selling functions are working to the same plan. As a Collect in Store Consultant, you will be the first point of contact for our customers who choose to collect their order in store. You will:

• Ensure the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given at all times. Deal promptly with any customer complaints or issue related to Collect in Store
• Actively champion exceptional customer service through customer feedback, observations and review service standards identifying areas for improvement.
• Communicate regularly and effectively with the Stock movement and Retail Managers as well as liaising directly with customers to create a seamless collection experience.
• Efficient management of the Collect in Store inbox.
• Understanding of pick / pack process – and relevant KPI’s associated to Collect in Store
• Carry out regular audits on customer orders and provide visible reports on a weekly basis.
• Ensure that the orders are displayed effectively to achieve the fastest potential service.
• Ensure the department meets statutory requirements for Risk Assessment standards and GDPR guidelines.
• Understand and adhere to security and store regulations and procedures related to them.
• Work closely with your team and celebrate fabulousness wherever you see it.
• Flexibility is a must; customer service can’t wait during weekends and evenings!

Skills and experience you need
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. You need:

• Strong administration and PC skills
• Ability to multitask
• Excellent communication skills
• Strong organisational skills
• Experience working towards targets
• Enjoy and know our brands and products
• Be flexible to work weekends and evenings and over holiday and peak periods

If this sounds like you, we want to hear from you!

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.