Seasonal - Multichannel Assistant

Seasonal Multichannel Assistant 

Are you looking for some temporary work over the winter?
Do you consider yourself to be extremely organised?
Do you love all things luxury retail?
If YES, we may have the role for you… 

Luxury department store, Harvey Nichols, is searching for a new Seasonal Multichannel Assistants  to join its thriving Operations department based in Knightsbridge, London. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. This role is a temporary position from November until January. 

About the role...

As a Seasonal Multichannel Assistant, you will play a key role in supporting the smooth running of online and store order operations during peak trading periods. Working closely with the Multichannel Team Manager, you will ensure the accurate picking, packing, and dispatch of customer orders in line with Harvey Nichols standards. You will help maintain high levels of efficiency, accuracy, and organisation within the multichannel areas, while delivering excellent service through timely order processing and careful stock handling. This role requires strong attention to detail, the ability to work in a fast-paced environment, and a commitment to maintaining operational excellence across all channels.

Responsibilities

Retail Operations

• Ensure all the security tags are removed before dispatch to clients or before completing orders consolidation to DC.
• Record all nil pick orders accurately on the relevant tracker.
• Always maintain clear and organised workstations.
• Categorise security tags and hand them over to the Loading Bay Team for return to DC.
• Ensure all the scanners are returned at the end of each day and placed in charging docks ready to be used on the following day.
• Aim to dispatch orders placed by 3pm the same day, meet the following KPIs:
  • 40% of volume picked within 4 hours
  • 95% of volume picked within 24 hours
  • 60% of units dispatched within 1 day
  • 90% of volume dispatched within 2 days
• Ensure any return are processed daily.
• Report technical issues promptly through the relevant channels.
• Provide clear and consistent feedback on items not located.
• Ensure Multichannel and Farfetch rooms are tidy and well maintained.
• Prioritise dispatch times according to client-selected shipment options (express or standard).
• Ensure to be aligned on shop floor/ stockroom brands relocations
• Ensure ticket are accurate and coordinate with stock controller team any reticketing activities.
• Ensure all product dispatches comply with Harvey Nichols standards.

Is this you? 

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.  

• Do you have excellent organisation and communication skills?
• Do you have strong interpersonal skills?
• Do you have strong knowledge on luxury brands and trends?
• Are you available to temp over the winter?

If this sounds like you, we want to hear from you! 

Where do I sign? 

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.