Operations Manager
Do you have experience in retail operations?
Do you have excellent project management skills?
Do you have experience in Supply Chain?
If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a new Operations Manager to join its thriving flagship store in Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as.
- Up to 40% off fashion
- Up to 40% off hospitality, food market and hampers
- 30% off beauty and perfumery, wine, and spirits
- Clothing allowance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role…
As Operations Manager you will support the store’s selling functions to maximise sales and profit while maintaining the highest service levels. This includes undertaking projects to enhance the store’s profitability. Responsibilities also include preparing annual budgets and forecasts for relevant support areas, overseeing and controlling monthly store costs, and completing analyses for both the Store and Head Office..
- Develop SLAs measured by company KPIs to ensure internal teams are efficient, allowing FOH Retail Teams to focus on clients and deliver excellence.
- Regularly assess support processes for simplicity and efficiency, driven by productivity or resource allocation.
- Hold regular meetings with HOH teams to maintain communication and ensure connected service delivery.
- Submit re-forecasts and budgets for HOH to the Finance Manager and Store Director on time.
- Submit CapEx budgets for HOH with the Finance Manager for Store Director approval. Ensure projects are on time and within budget.
- Collaborate with key business areas to find opportunities and recommend best practices and represent Knightsbridge at any relevant monthly meetings.
- Ensure adherence to all company policies, H&S and any relevant legislation
- Oversee online fulfillment, working with the Multi-Channel Operations DM to optimise processes across any relevant platforms.
- Maintain and delivering online KPIs, minimising inaccuracies and nil picks. Report results weekly to the internal team and SD for group trade reporting.
- Ensure financial till operating and banking systems meet business requirements at all times.
- Support international sales, manage financial risks, and focus on anti-money laundering compliance.
- Work with Health and Safety, Security, and Maintenance teams to secure backstage areas and minimise risks.
- Ensure compliance with insurance inspections and Fire/Health and Safety Risk Assessments
- Manage emergency incidents such as fire or suspect device evacuations. Maintain focus on potential internal theft risks.
- Manage the twice-yearly stock take process and coordinate with the External Stocktaking Company to achieve accuracy and loss results in line with company expectations.
- Process all Merret write-offs and stock adjustments in line with company policy.
- Deliver coordinated action plans post-audit to improve results and maximise profitability.
- Set percentage, cash loss, and stock accuracy targets with the Central Stock Management team, making recommendations to the Store Director for sign-off.
- Work with Store Planning, Display, Corporate, Marketing, and Retail Teams to deliver efficient fixture and asset moves, ensuring smooth project and event delivery.
- Ensure weekly Retail and Operations KPI results meet company expectations.
- Undertake ad hoc analytical work and business cases as requested by the Store Director for support areas under the Operations Manager’s responsibility
Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
- Significant previous experience in retail management/ operations
- Proven experience of business process improvement
- A track record of operational strength and financial accountability.
- Business savvy with ideally good understanding of luxury retail
- Have a cost control mindset and able to understand the financial impact of decisions
- Great stakeholder management skills
- Ability to analyse and understand numerical data
- Excellent IT skills.
If this sounds like you, we want to hear from you!
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
