Do you keep up to date with luxury fashion?
Do you love being an ambassador for luxury brands?
Do you have experience working as a personal shopper or stylist?
If so then we would like to get to know you!
Luxury department store, Harvey Nichols are looking for a Stylist to join the thriving Personal Shopping department in Leeds. We like to deliver the best personal shopping experience in the luxury market, both in-store and digitally.
As Stylist, your role will be to build and expand the customer base through exceptional customer service and fashion knowledge. Focusing on inbound and outbound sales and maximise opportunities to achieve sales targets using all available channels of retailing, making sure that Harvey Nichols is the “go-to” destination for fashion. You will offer your customers an exceptional and unique service, fostering a customer-first, clientelling-led environment to achieve your budget and targets.
About the role…
Work with autonomy and take an entrepreneurial approach to overseeing your private client books. We encourage a holistic relationship between shopper and client, with a personalised approach, ensuring that the service our clients receive is completely tailored to their needs.
Through incredible service and engagement with your clients, you will exceed your personal sales targets as well as the company’s sales targets and client retention KPIs.
What you will be doing...
- Build Harvey Nichols Personal Shopping client base by establishing and nourishing existing client relationships, re-engaging with former or lapsed clients and introducing new potential clients to our Personal Shopping service. Ability to focus on both your local and global clients and meet their unique needs.
- Organize and host regular engagement activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
- Provide expert advice to assist clients across all product categories and sales channels, working with your retail and DC teams where necessary to provide a seamless shopping experience. Ensure that any new CRM or Loyalty activations are communicated with your clients.
- Maximise both your own sales, as well as your clients’ overall sales and engagement with Harvey Nichols, with a focus on protecting margin and growing year on year.
- Manage and maintain client data base and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
- Host appointments with prospect clients who enquire on the personal shopping service for acquisition purposes. Ensure correct follow up with these clients is actioned.
- Support Press and Marketing from Head Office with up-and-coming projects, providing feedback on current campaigns with regards to client preferences.
- Represent Personal Shopping at any external events. This includes guest speaking, selling at pop-up events and clientelling. Fulfilling the role of a Brand Ambassador for Harvey Nichols.
- Manage stock movement efficiently, ensuring that it is returned to the shop floor as soon as possible to maximise sales and maintain good housekeeping of the department.
- Celebrate fabulousness wherever you see it, supporting and mentoring team members
- Flexibility is a must; customer service can’t wait during weekends and evenings!
Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
- Do you have extensive previous experience of luxury retail styling with an existing client list
- Have you got previous clientelling experience?
- Are you able to demonstrate delivery of key sales and KPI targets?
- Are you great at developing relationships?
If this sounds like you, we want to hear from you!
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
- Up to 40% off fashion
- Up to 40% off hospitality
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Competitive commission scheme
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
