Senior Multichannel Assistant

Senior Multichannel Assistant 
  
 Are you looking for a unique retail experience? 
 Do you enjoy leading a team?
 Do you love all things luxury retail? 
 If YES, we may have the role for you… 
  
Luxury department store, Harvey Nichols, is searching for a new Senior Multichannel Assistant to join its thriving Store Fulfilment in Knightsbridge, our flagship store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Senior Multichannel Assistant, you will work full time hours in our flagship store, Knightsbridge.
Please note this is a Maternity cover position for 12 months.   

How we reward your hard work… 

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as; 

• Up to 40% off fashion  
• Up to 40% off hospitality, foodmarket and hampers 
• 30% off beauty and perfumery, wine and spirits 
• Clothing allowance

 You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay! 

About the role… 

As a Senior Multichannel Assistant, you will be the first point of contact for your team across two online fulfilment systems, overseeing the CIS desk, fulfilling IBTs, as well as interacting with customer services, security, and head office multichannel teams daily.

• You will be managing the fulfilment team across two online fulfilment systems
• Interacting with the customer service teams to ensure all runs smoothly
• Overseeing the Customer Information System desk.
• Working alongside customer service, security and Head Office Multichannel teams daily.
• You will need to problem solve and be able to work under pressure.
• Provide ongoing training and coaching for your team 
• Take accountability for finding a resolution to customer queries and complaints.
• Develop a high level of product and store knowledge
• Work closely with your team and celebrate fabulousness wherever you see it

Desirable skills

• Demonstrable experience in a similar customer facing role
• Experience of management or mentoring
• Enjoy and know our brands and products
• Strong organisational skills
• Excellent communication skills

Is this you? 

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.

• Ability to work under pressure and able to work at a high pace 
• People management is desired but not a deal breaker 
• You are positive and proactive
• You love working in a team

If this sounds like you, we want to hear from you!

Where do I sign? 
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.