Retail Technology Manager
Are you a natural problem solver?
Do you love working with people?
Do you love all things luxury retail?
If so, we want to hear from you!
Luxury department store, Harvey Nichols, is searching for a new Retail Technology Manager to join its head office team in Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
As Retail Technology Manager you will look to maximise the effective use of the Harvey Nichols retail systems by demonstrating professionalism, skill and expertise, delivering solutions that add to revenue, reduce cost and ensure the high levels of customer service, working closely with all departments across the business.
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
- Up to 40% off fashion
- Up to 40% off hospitality
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role
- Responsible for the management, delivery, support and overall ownership of all retail systems
- Working with the wider IT team to ensure the workload is properly defined, scoped, costed and scheduled and that resources are utilised efficiently;
- Implement and maintain effective Stakeholder Management, influencing and guiding key stakeholders whilst ensuring that senior management is engaged;
- Manage and maintain strong partnerships with existing third parties to ensure continuous quality, competitiveness, innovations and timeliness;
- Accountable for ensuring all company system documentation standards are being adhered to by both the internal teams and external partners for commercial systems
- To constantly review all retail systems to ensure they are delivering high availability, secure and optimal performance.
- To provide clear reporting of business change progress, recommendations, issues and solutions to the Head of Digital Technology.
- To work closely with the IT Infrastructure & Service Manager to ensure that underlying infrastructure supports any new initiatives in a timely and cost effective manner.
- To identify opportunities for the implementation of improvements in procedures, customer service or other efficiencies in operation and to work with appropriate internal and external resources to achieve these changes.
- To report on system and third party supplier performance, as required.
About your experience
- Experience of working in an Agile development environment
- Experience of working on relevant business areas and technology
- Knowledge and experience of delivering change in a fast-moving Multichannel Retail environment
- Knowledge of support processes
- Demonstrable successful experience in managing the development of retail solutions in line with strategic goals
Is this you?
- A natural relationship builder
- Willingness to learn independently and within a close team environment
- Ability to multitask while being master of your workload and commitments
- Dedicated and conscientious attitude.
- Ability to remain calm whilst delivering to stringent deadlines
- Excellent organisational skills.
- Excellent communication skills (written, verbal and listening)
Where do I sign??
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us?
