Private Shopping Assistant

Private Shopping Assistant - Knightsbridge 

Do you keep up to date with luxury fashion?
Do you love being an ambassador for luxury brands?
Do you have experience working within a private shopping or styling team?
If so, then we would like to get to know you! 

Luxury department store, Harvey Nichols, is searching for a Private Shopping Assistant to join its thriving Private Shopping team based in our flagship store in London - Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Private Shopping Assistant you will work 37.5 hours a week in our flagship store.

How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as.

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Competitive commission scheme
• Paid overtime

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role…

Assist the Private Shopping team to help Harvey Nichols deliver the best private shopping experience in the luxury market, both in-store and digitally.

Support the Private Shoppers and the Private Shopping Manager with all client-related initiatives, ranging from setting up appointments, placing orders, maintain integrity of stock as well as taking over a Private Shoppers duty in full while they are out of office.

Work closely with the private shoppers in your team, ensuring you have full understanding of each clients shopping preferences and always providing a seamless service.

What you will be doing...
 

• Support a team of private shoppers to build Harvey Nichols Private Shopping client base by assisting in all client related activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
• Understand the unique needs of both your local and global clients, and ensure you are meeting these and providing an incredible service both physically and digitally.
• Take ownership of full communications with clients whilst a private shopper is out of office, including appointments, selling or stock management.
• Answer emails and calls through to our main private shopping lines and take responsibility of organising any requests including appointments. Ensure that the calendars are up to date and appointments are communicated with the shoppers.
• Manage and maintain client data base and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
• Manage stock movement efficiently, adhering to any rules or brand exclusions.
• Customer Transfer requests to be treated as a priority in order to maximise all sales opportunities, ensure that customers are contacted immediately upon arrival of their goods in store. Ensure that all paperwork is completed correctly in full and is easily accessible to other team members.

Please note that as our corporate clients are global the role requires availability out of normal working hours, as well as flexibility to make last minute changes to your schedule depending on your client’s needs.

Is this you?

• You will have a customer service centric approach
• Proactive, organised team player and motivator
• Excellent stakeholder manager skills
• Face problems and challenges with a positive 'can do' attitude and remain approachable and helpful to others.
• Creative and self-motivated
• Excellent verbal communication skills.
• Agile, fast paced, and flexible – every day will be different in this role.
• Tech savvy and PC literate - able to maximise both physical and digital experiences.
• Have genuine passion and understanding of luxury fashion and lifestyle.
• Previous experience of working within a retail environment, attracting new customers, and maintaining the highest standards within the industry.

Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us