Commercial Technology Analyst
Are you a natural problem solver?
Do you love working with people?
Do you love all things luxury retail?
If so, we want to hear from you!
Luxury department store, Harvey Nichols, is searching for a new Commercial Technology Analyst to join its head office team in Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
As Commercial Technology Analyst you will develop a deep understanding of the existing systems capabilities and support the business users to optimise their use of the tools and systems and the commercial technology manager to identify and deliver opportunities for change and improvement. You will deliver solutions that add to revenue, reduce cost and ensure the high levels of customer service while maintaining accurate systems documentation.
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
- Up to 40% off fashion
- Up to 40% off hospitality
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role
- Check, monitor and resolve any commercial system issues on a daily basis.
- Confidently administer day-to-day business issues with third party suppliers.
- Build relationships with business users to understand core use cases; gather feedback on the usability, performance and capability of existing systems; collate requirements for change.
- Use your knowledge of the systems and business needs to make recommendations for change and improvement to systems or processes and work individually or with the Commercial Technology Manager to delivery these improvements.
- Develop, suggest and maintain changes to operational procedures with a view to improving the efficiency and stability of deployed systems.
- Ensure system and process documentation is maintained and updated to the highest standard.
- Work with L&D to ensure accurate and up to date training guides for the commercial systems and support systems training for new users of the systems
- Own and manage requirements gathering for significant change projects impacting commercial systems.
- Actively assist in the delivery of departmental projects.
- Build and maintain knowledge of industry best practise and the market landscape for commercial systems.
About your experience
- Impeccable Customer service
- Technical hardware and software troubleshooting and problem resolution
- Ticket management methodologies and processes
- Involvement in delivery of projects within a fast paced organisation.
- Operational processes and procedures
- Knowledge of systems and data (Windows, SQL, XML, HTML)
- Desirable Merret
Is this you?
- A natural relationship builder
- Willingness to learn independently and within a close team environment
- Ability to multitask while being master of your workload and commitments
- Dedicated and conscientious attitude.
- Ability to remain calm whilst delivering to stringent deadlines
- Excellent organisational skills.
- Excellent communication skills (written, verbal and listening)
Where do I sign??
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us?
