The OXO Tower & Brasserie is looking for an experienced Bartender to deliver an exceptional, stylish and memorable guest experience. You will embody The OXO Tower & Brasserie service ethos, ensuring every guest receives impeccable cocktails, warm hospitality and an elevated luxury experience.

About the role...

Working in the iconic The OXO Tower & Brasserie means representing one of the most recognised names in luxury retail. You are not simply serving drinks, you are curating a memorable experience, championing our exceptional standards and delivering service that feels effortless, warm and unmistakably Harvey Nichols.

Deliver Exceptional Guest Experience

· Provide gracious, attentive and intuitive service, ensuring every guest is welcomed promptly and warmly.

· Anticipate guest needs and elevate the experience through confident recommendations, product knowledge and a refined service manner.

· Handle all guest interactions with courtesy, efficiency and genuine professionalism.

· Take orders accurately, following each stage of the service journey to ensure consistent excellence.

Drinks Preparation & Product Mastery

· Prepare and present beverages, including signature cocktails, classics, and wines, swiftly, tidily and to Harvey Nichols’ exacting standards.

· Maintain an expert-level understanding of the full drinks list and menu, enabling you to guide guests, upsell thoughtfully and answer queries with confidence.

· Uphold all licensing regulations and responsible service standards at all times.

Sales & Commercial Awareness

· Maximise sales through elegant up-selling, informed recommendations and a clear understanding of promotions, events and brand partnerships.

· Ensure all transactions are correct, accurate and processed according to company procedures.

Operational Excellence

· Maintain a polished, immaculate environment, ensuring all bar areas are consistently clean, safe and hazard-free.

· Follow all Health & Safety, food hygiene and store compliance standards.

· Support the management team by promptly reporting any operational or customer service concerns.

Teamwork & Culture

· Foster strong, respectful working relationships across the Bar, Café and wider Fifth Floor team.

· Contribute positively to the department’s culture, embodying our values of style, energy, authenticity and expertise.

· Demonstrate proactive personal development, seeking opportunities to enhance your skills and knowledge.

Presentation & Brand Standards

· Uphold impeccable grooming and personal presentation in line with the Harvey Nichols Dress Code, reflecting our brand’s luxury aesthetic.

· Consistently meet and strive to exceed individual KPIs.

Is this you?

· Have you got customer service experience

· Do you have clear communication skills

· Are you customer service centric

· Do you have drive, energy and passion for the hospitality industry

· Are you good with building working relationships and are you a active team player

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the Harvey Nichols management team. The contents of this job description may alter from time to time in accordance with the business requirements