Wine Specialist


Reference
VAC-6145
Role Type
Permanent
Salary Overview
Competitive
Salary
Competitive Salary
Expiry Date
25/03/2024

WINE SPECIALIST - BIRMINGHAM

Do you have a passion for Wine and Spirits?
Do you love all things luxury retail?
Are you Sales Driven?

If YES, we may have the role for you… 

Luxury department store, Harvey Nichols, is searching for a new Wine Specialist to join its thriving food market department in our Birmingham Department Store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.  

As the new Wine Specialist, you will work 37.5 hours a week in our flagship store.  

How we reward your hard work… 

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as; 

  • Up to 40% off fashion  
  • Up to 40% off hospitality, foodmarket and hampers 
  • 30% off beauty and perfumery, wine and spirits 
  • Clothing allowance 
  • Competitive commission scheme  

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay! 

About the role… 
 
As a Wine Specialist you will be an expert knowledge and passion for Wine and Spirits to enable an exceptional customer experience. Facilitate and deliver a variety of Customer events in order to maximise all sales opportunities

  • Be an expert ambassador of customer experience; Engage with all customers to provide a unique and experiential journey across all Harvey Nichols platforms. Build a solid understanding and knowledge of all brands on offer throughout the business to create a seamless customer journey in store and online.
  • Consistently deliver all personal KPI targets.
  • Acquire and onboard new client contacts through CRM and Harvey Nichols loyalty app to secure retention and loyalty interaction. Ensuring GDPR is followed correctly.
  • Maintain up-to-date knowledge of all group and local events and in-store activations, to support a full, well-rounded customer journey.
  • Work with the teams in store in order to maximise all opportunities to run customer events, i.e. Wine masterclasses, Pairing dinners etc..
  • To ensure effective stock management to maintain a high standard of presentation across the department to maximise selling opportunities to all Harvey Nichols customers.
  • To manage loss prevention by customer interaction and maintaining a keen awareness of store security procedures and policies and to carry out regular stock checks. 
  • Handle all point of sale transactions in line with the company’s set standards and regulations to ensure that all departmental and store systems are adhered to. Escalating issues to the relevant line manager.
  • Ensure that the department is maintained in a safe manner, free of hazards, and that store Health and Safety Regulations are always adhered to. Escalating issues to the relevant line manager.
  • Contribute towards a thriving team environment through engaging in service training and team activities with a positive mindset.

Is this you? 

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.  

  • Have you done something like this before? 
  • Do you have a great knowledge and passion for all things fashion? 
  • Are you great at talking to people? 

If this sounds like you, we want to hear from you! 

Where do I sign? 

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us. 

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