Stylist Club Assistant

Knightsbridge  |  Retail

Role Type
Salary Overview
Competitive Salary
Competitive Salary
Expiry Date
02/09/2022 14:08:00

Job Purpose 

To provide support to the Stylist Club within the Style Concierge department by booking, arranging and assisting on appointments with all external Stylists; driving sales through expert guidance and support and providing a fearlessly stylish customer service experience to build lasting loyalty.

Job Objectives 
• Ensure the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given by you at all times, to ensure the department exceeds sales and customer expectations
• Encouraging strong and lasting relationships with external Stylists and their clients to build lasting loyalty and repeat custom.  
• Be confident in dealing with a diverse range of people and catering for different needs. 
• Ensure that all external Stylist contact details are correct and up to date in order to maintain personal contact and recognition 
• Keep up to date on the stylist’s spending and assist regarding their client’s purchases (where applicable). 
• Proactive in keeping up to date with past, current and future trends 
• Manage stock movement efficiently, ensuring that it is returned to the shop floor as soon as possible to maximise sales
• Customer Transfer requests to be treated as a priority in order to maximise all sales opportunities; ensure that customers are contacted immediately upon arrival of their goods in store. Ensure that all paperwork is completed correctly, in full and is easily accessible to other team members
• All paperwork relating to Stock on Loan is maintained and an accurate record is kept of all stock leaving/ arriving back in to the store via the Personal/ Private Shopping departments (where applicable) 
• Build and maintain strong relationships with all HN teams and Concession staff 
• Have a thorough knowledge of support services, e.g. alterations and despatch and comply with their procedures and share information with Style Concierge team if necessary
• Continuously maintain and analyse database for stylists and their clients purchasing behaviour 
• Ensure adherence to security procedures and that you are aware of security risks particular to the Style Concierge department
• Ensure customer personal details and information on purchases is kept confidential at all times to comply with Data Protection Act.  Ensure information is only recorded and used within the Style Concierge department
• Work with the Stylist Club Administrator to manage the Stylist Club email / inbox and telephone number and respond within time frame (to be agreed by Manager)

Desirable Qualifications and Experience
• PC literate
• Luxury multi-brand experience 
• Personal Shopping experience 

Skills and Personal attributes required
• Communication skills
• Organisational skills
• Customer service centric
• Drive and energy
• Building working relationships
• Team player
• Problem solving

About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

All your hard work, rewarded 

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

A unique Learning and Development programme to support your career with us
Very generous staff discount plus annual clothing allowance
Travel card for zones 1 – 6, 80% subsided (upon passing probation)
22 days holidays in addition to Bank Holiday allowance

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) 

The process from here is simple;

Your application will be reviewed by a specialist recruiter in our HR Team
If suitable you will be called and asked a few simple questions
If expectations match we will invite you to an interview with the manager
Throughout the process you will have access to the recruiter who is on hand to answer any questions you may have

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the Harvey Nichols management team. The contents of this job description may alter from time to time in accordance with the business requirements

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