As the first point of contact you will be engaging with our customers providing them expert style advice. You will approach every customer with the sole purpose of serving their every need whilst making it a fun and enjoyable 5* experience.
What you will be doing
Provide expert advice whilst achieving maximum sales, delivering memorable customer experiences
Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
Be aware of and promote all services and activities within the store.
Effectively demonstrate the features of harveynichols.com and the loyalty app to customers to further maximise sales through online and increase customer loyalty interaction.
Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
Handle all point of sale transactions
Skills and experience you need
Demonstrable experience in a similar customer facing role
Enjoy and know our brands and products
Strong organisational skills
Excellent communication skills
Be flexible to work weekends and evenings and over holiday and peak periods
You have a sales driven attitude
You are positive and proactive
You are a confident communicator, both written and verbal
You have genuine passion for fashion
You have a keen eye for details
You are stylish, fun and welcoming
We are Harvey Nichols.
A British lifestyle store offering a fearlessly modern edit of fashion, food and beauty, we inspire people to stand out and be unique. With a reputation for bringing new and exciting product to our stores and online, we also provide our customers with the best in hospitality ranging from a luxury wine offer to award-winning restaurants.
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Very generous staff discount with up to 60% off Fashion and 30% off Beauty