Are you a speedy worker with excellent attention to detail?
Is “team player” your middle name?
Are you devoted to customers?
If yes to all, read on…
What you will be doing
Pick and process all store fulfilled orders from the shop floor in line with current SLAs stipulated in Company Policy and Procedure for Store Fulfilment.
Carry out quality checks of all items picked from the shop floor.
Ensure all store fulfilled orders are packed to the highest specification as stipulated in the Packaging Guidelines.
Question unavailable stock before submission of a nil pick to ensure that it is genuine. Obtain appropriate sign off by Senior Management for each nil pick. Complete the nil pick on the system, giving the reasons for non-availability of stock.
Ensure that all returned Store Fulfilled orders are packed so as not to be damaged in transit when returned to the Distribution Centre.
Have a thorough understanding of Merret and OFS.
Maintain a working knowledge of the store layout and management structure.
Skills and experience you need
Good communication skills
Great customer service centric
Building working relationships
Good numeracy & literacy skills
You will have a sales driven attitude.
You are positive and proactive.
You love working in a team.
You are stylish, fun and welcoming.
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
A unique Learning and Development programme to support your career with us.
Very generous staff discount plus annual clothing allowance.
Travel card for zones 1 – 6, 80% subsided (upon passing probation, pro rata based on hours)
Vouchers or schemes that fit your world from childcare to bike to work.
Charity day to support your good cause.
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms)
The process from here is simple;
Your application will be reviewed by a specialist recruiter in our HR Team.
If suitable you will be called and asked a few simple questions and if expectations match we will invite you to an assessment centre.
At the assessment centre you will work in a team to deliver a couple of tasks also giving you the opportunity to ask as many questions as you like about us and the role
our final stage will be to meet a Manager in a department that you love and we think you will excel in.