Store Fulfilment Assistant

London  |  Retail

Role Type
Salary Overview
Competitive plus benefits
Competitive Salary
Expiry Date
08/12/2022 09:43:00

Store Fulfilment Assistant - Knightsbridge Store

Full Time - 40 Hours per week

Job Purpose

To complete the end to end online process within the Knightsbridge store for orders that are assigned to Knightsbridge for picking or where the delivery service is Collect London. This involves the creation of a pick, physical picking and packing along with processing through to dispatch in the fulfilment system.

Job Objectives

• Pick and process all store fulfilled orders from the shop floor in line with current SLAs stipulated in Company Policy and Procedure for Store Fulfilment.

• Carry out quality checks of all items picked from the shop floor and liaise with Customer Service where an item may not be pristine.

• Ensure all store fulfilled orders are packed to the highest specification as stipulated in the Packaging Guidelines.

• Question unavailable stock before submission of a nil pick to ensure that it is genuine. Obtain appropriate sign off by Senior Management for each nil pick. Complete the nil pick on the system, giving the reasons for non-availability of stock.

• Ensure all items received from other fulfilment locations which form part of a Collect in Store order are checked off against the dispatch control sheet and discrepancies highlighted, they must then be consolidated where appropriate and dispatched for collection within set timeframes.

• Ensure all online outbound orders for Collection at other sites or for Consolidation are picked, packed and despatched within set timeframes.

• Ensure that all orders leaving the Knightsbridge store are packed so as not to be damaged in transit when returned to the Distribution Centre.

• Have a thorough understanding of Outlook, the Order Management System and other systems that link to an online order (Merret, Consignor).

• Maintain a working knowledge of the store layout and management structure, communication changes to other members of the team and sharing best practice.

• Be aware of the Fashion and Beauty brands stocked by Harvey Nichols.

• Report to Line Manager on performance against department KPIs.

• Ensure the fulfilment area is kept clean and tidy and restocked with the necessary packaging and consumables.

• Have a thorough understanding of the PPP documentation relating to Fulfilment and Collect in Store and refer to when needed.


Qualifications and Experience required

• Numeracy skills

• Literacy skills

• PC literate


Skills and Personal attributes required

• Communication skills

• Customer service centric

• Drive and energy

• Building working relationships

• Team player

• Problem solving

All your hard work, rewarded 

  • Our colleagues are as important to us as our customers.   When working with us you will be introduced to a huge variety of benefits including:
  • A unique Learning and Development programme to support your career with us
  • Very generous staff discount plus annual clothing allowance
  • Travel card for zones 1 – 6, 80% subsided (upon passing probation)
  • Seasonal staff parties and team days
  • Charity day to support your good cause

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) 

The process from here is simple;

  • Your application will be reviewed by a specialist recruiter in our HR Team
  • If suitable you will be called and asked a few simple questions and if expectations match we will invite you to an assessment centre
  • At the assessment centre you will work in a team to deliver a couple of tasks also giving you the opportunity to ask as many questions as you like about us and the role
  • our final stage will be to meet a Manager in a department that you love and we think you will excel in


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