Store Detective

Manchester  |  Retail

Reference
VAC-5383
Role Type
Permanent
Salary Overview
competitive
Salary
Competitive Salary
Expiry Date
30/11/2022

Looking for something unique?  So are we.   Here at Harvey Nichols we are daring to be different at every step and that’s exactly what we are looking for in our future talent.   At Harvey Nichols you will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be. We are currently recruiting for a Store Detective (42 hours), the role requires a plain clothes store detective, therefore experience working as a SD is essential. 

We are constantly changing and developing.  Not only our products but ensuring we are offering every member of the Harvey Nichols family every opportunity to grow their skills either in a different department or a different part of the Harvey Nichols world. 

WHAT YOU WILL BE DOING

  • To maintain a safe working environment for those within the store, for staff, customers and contractors.
  • To provide a courteous and efficient service to both internal and external customers to the department at all times.
  • To uphold the Company’s policies and procedures in all security related matters and to report any breaches in Company policy or procedure to line management.
  • Conduct investigations as directed, into all suspected criminal offences, in accordance with Company policy. Collect all evidence relevant to an investigation.
  • To maintain a high standard of personal professional knowledge relating to Criminal Law, Court Procedures and Security Equipment.
  • Assist in training of employees to increase their level of awareness in stock loss prevention, credit card fraud and emergency procedures.
  • To conduct periodic and random searches of employees and contractors possessions within the company’s policies.
  • To provide a fair and consistent level of enforcement of all policies and to represent the Company in a professional manner, maintaining a high level of confidentiality at all times.
  • To maintain and promote the credibility of the department at all times, building good working relationships with both internal and external clients / customers.
  • To identify and advise management of any possible stock loss risks or best practice in loss prevention.
  • To detect, apprehend and detain persons responsible for stealing company property, cash and/or merchandise, protecting company property from theft and following company policy and procedures in the conviction of individuals.
  • To maintain a safe working environment for those working within the store and to ensure the security of merchandise and premises at all times.
  • To be conversant with the Company’s emergency procedures.

A BIT ABOUT YOU

  • Good communication skills
  • Customer service centric
  • Have drive and energy
  • Able to build good working relationships
  • A team player
  • Good at problem solving

SKILLS & EXPERIENCE

  • Attention to detail
  • Competent PC & Excel Skills
  • Experience of CCTV 
  • Previous experience in stock movement in a retail environment would be beneficial
  • SIA License 

ABOUT US

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

All your hard work, rewarded  

Our colleagues are as important to us as our customers.   When working with us you will be introduced to a huge variety of benefits including:

  • A unique Learning and Development programme to support your career with us
  • Very generous staff discount plus annual clothing allowance
  • Vouchers or schemes that fit your world from childcare to bike to work
  • Seasonal staff parties and team days
  • Charity day to support your good cause
  • 22 days holiday plus Bank Holiday allowance
  • Option to buy additional days


Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) then click here to apply

The process from here is simple;

  • Your application will be reviewed by a specialist recruiter in our HR Team
  • If suitable you will be called and asked a few simple questions and if expectations match we will invite you to a first interview with HR
  • Your final stage will be to meet a Manager in a department that you love and we think you will excel in
  • You will be in contact at all times with the recruiter so you can ask as many questions as you like
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