Store Concierge

London  |  Retail

Role Type
Salary Overview
Competitive Salary
Competitive Salary
Expiry Date

Working as part of the store Concierge team, this role is dedicated to providing a 5* concierge service to our customers; providing a memorable  & seamless customer experience across all touch points within our luxury boutique store, reflecting the Harvey Nichols brand values & promises. The concierge will demonstrate our commitment to the customer through the provision of a superior customer experience for every customer and provide increased support to all departments in store.

How we reward your hard work… 

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as; 

  • Up to 40% off fashion  
  • Up to 40% off hospitality, foodmarket and hampers 
  • 30% off beauty and perfumery, wine and spirits 
  • Clothing allowance 
  • Subsidised travel card (zones 1-6) on passing probation 
  • Competitive commission scheme 
  • Paid overtime 

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay! 

Preferred Qualifications and Experience

  • Customer service and/or concierge experience gained within luxury retail, hospitality, travel or leisure industries
  • Proven ability to work effectively as part of a team
  • PC and iPad literate

Skills and Personal attributes required

  • Excellent interpersonal and communication skills
  • Engaging personality with a genuine interest in people
  • Confident in building rapport quickly
  • Proven team player with the ability to achieve with others
  • Develops and maintains key working relationships.
  • Good attention to detail
  • Positive ‘can do’ attitude with drive and energy
  • Proactive and solutions-orientated with a flexible approach
  • Genuine passion for style, fashion, beauty and luxury hospitality

Where do I sign? 

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us. 

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