Social Media Manager

West London  |  Head Office

Role Type
Full Time
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date


As Social Media Manager this role is a critical part of our creative and marketing team to increase sales revenue and traffic driven to via social media. Developing the Harvey Nichols social media content and strategy.  This role supports the brand, stores, foodmarkets and restaurants and ecommerce site, generating engagement and interactivity with the brand, and foster positive community spirit through the online and offline community.

This is a fantastic opportunity for someone who is part of a social media team with experience of luxury retail looking for more responsibility and creative autonomy.

What you will be doing:

  • You will be responsible for the day to day management of the Harvey Nichols social media communities on Facebook, Twitter, Instagram, Pinterest, YouTube, Google+ and others.
  • You will work alongside the Head of CRM and Digital Marketing and Managing Editor to develop the HN social media tone of voice and to create a social media style guide to be applied and adhered to ensuring best practice and a consistent tone of voice.
  • You will generate compelling and engaging social media content and manage a fast-paced and reactive schedule of regular updates
  • You will work with the editorial team to plan and generate compelling blog content to support all aspect of the business in line with the online marketing calendar.
  • You will work closely with the Online Marketing Manager to ensure social strategy ties in with other online marketing channels.
  • You will devise and implement creative, strategic and press-worthy social media campaigns to support press and marketing initiatives throughout year.

Your experience:

  • You will have proven social media background (agency or client side).
  • You will have proven experience of using content publishing systems, including Hootsuite, Conversocial, and social media monitoring tools.
  • You will have experience within the retail, luxury and/or fashion sector.
  • You will have established contacts within the fashion, beauty and food blogging community.
  • You will have experience developing digital and content strategies across a variety of social platforms.
  • You will have experience and understanding of customer service.
  • You will have experience in a fashion environment.

A bit about you:

  • You are creative, diplomatic and works well under pressure.
  • You have outstanding communication and interpersonal skills and a good team player.
  • You have a passion for fashion, with an in depth and up to date knowledge of fashion and beauty  brands.
  • You have strong numerical and analytical skills with an ability to turn numbers into insight.
  • You have an excellent command of English language and grammar, verbally and written.
  • You have a strong commercial awareness within a digital marketing and multichannel setting. 
  • You have a flexible and versatile writing style to cover corporate, editorial and social media copy.
  • You have a flawless attention to detail.
  • You work to tight deadlines
  • You have an in depth and up to date understanding of trends in art, music, celebrity and pop cultures and their influences

In return we provide a supportive and fun environment to develop your career in luxury retail.

We offer competitve basics with excellent benefits including a highly subsidised travel card and great staff discounts.  On top of this we are a sociable bunch who love fashion!

We look forward to hearing from you.

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