Sales Manager

Role Type
Salary Overview
Competitive Salary + Commission
Competitive Salary
Expiry Date


Are you looking for a unique retail management experience? 
Do you enjoy leading a thriving department? 
Do you love all things luxury retail? 

If?YES, we may have the role for you… 

Luxury department store, Harvey Nichols, is searching for a new Sales Manager to join its thriving Menswear and Womenswear departments in London – Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Sales Manager, you will work 40 hours a week in our flagship store.  

In this role as Sales Manager, you will be supporting & reporting into the Store Director, working with your great team and Department Manager to make sure everything with the floor runs smoothly. Tasks such as management of the shop floor, leading the style advisors, ensuring KPIs in the department are met  and that you are offering all our customers a unique luxury experience.

How we reward your hard work… 

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as; 

  • Up to 40% off fashion 
  • Up to 40% off hospitality, foodmarket and hampers 
  • 30% off beauty and perfumery, wine and spirits 
  • Clothing allowance 
  • Subsidised travel card (zones 1-6) on passing probation. 
  • Competitive commission scheme 

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay! 

About the role… 

As the new Sales Manager for our Menswear or Womenswear Department you will be responsible for achieving planned sales targets and department objectives through your amazing sales team.  You will also be responsible for delivering an exceptional customer service experience, driving all team members to engage with our customers in a knowledgeable, personable and a relationship building manner. You will work closely with your Department Manager helping your team to be the best they can be. You will: 

  • Be accountable for the achievement of financial aims for the floor  
  • Create ideas of strategies that focus on enhancing customer service satisfaction  
  • Drive excellent customer service through your team 
  • Monitor the team’s engagement with customers and grow the interaction rate 
  • Develop key strategies to enhance the customer experience  
  • In charge of recruitment to ensure we recruit excellent team members with track record of sales and service  
  • Actively pursuing business opportunities via promotions, events in store and seeking out new business where appropriate 
  • Keeping the team motivated and team morale high  
  • Communicating with brands and the buying team to ensure stock is tailored to the customer base we have. 

**full job spec available**  

Is this you?  

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. 

  • Have you managed a team within a luxury retail setting previously?
  • Have you worked with a luxury fashion brand before doing something similar?
  • Have you managed retail teams before and is this something you enjoy?
  • Are you great at building relationships with brands and other stakeholders in a business?  
  • Are you great at guiding and coaching your team to hit their targets?
  • Do you have a great knowledge and passion for all things fashion?
  • Are you great at talking to people & guiding a team of different levels to success?

If this sounds like you, we want to hear from you!  

Where do I sign? 

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us. 

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