Using your significant retail sales experience you will be responsible for achieving planned sales targets and department objectives through effective use of the sales team on our Womenswear floors working with exciting luxury brands.
What you'll be doing:
Accountable for the achievement of financial aims for the floor, particularly sales and the monitoring and improvement of margin and GP contribution in line with budget.
Accountable for actively pursuing business opportunities via promotional activities, events in store and seeking out new business where appropriate.
Accountable for the proactive management of the teams, ensuring that the highest levels of customer service face – face or via the telephone are delivered at all times.
Accountable for the outcome of all department internal and external customer queries and complaints, either written or verbal. Ensure that they are dealt with at all levels in a professional and efficient manner and inform the General Manager of any issues which have not been satisfactorily resolved.
Accountable for the development of strategies to enhance customer loyalty which results in additional revenue.
Ensure each team member is developed to their full potential throughout their Harvey Nichols career, delegating tasks where possible to ensure that all team members are gaining experience and knowledge.
Accountable for maintaining a motivated team by ensuring that regular reviews are carried out and that the necessary capability, disciplinary and grievance procedures are followed.
Communicate effectively with the buying team to ensure stock is tailored to the local customer and that sell through rates are maximised and under/over achieving brands are highlighted effectively.
Accountable for department stock take, reporting any losses and submitting relevant paperwork.
Accountable for the teams understanding and adherence to all security, health and safety and store regulations and policies to ensure a safe environment is maintained for customers, employees and suppliers.
Accountable for the achievement of site specific KPI’s via Department Managers and Assistant Department Managers
About your experience:
Significant previous experience at a senior level in retail
Ability to analyse and understand numerical data
An impressive track record of operational strength and financial accountability
Previous people manager experience
A bit about you:
You will have great communication skills
Customer service centric
You will have drive and energy
You will be great at building working relationships
Able to motivate and inspire teams
Be a great team player
Be good at problem solving
Be innovative & adaptable
Have a real business and strategic focus
We are Harvey Nichols.
A British lifestyle store offering a fearlessly modern edit of fashion, food and beauty, we inspire people to stand out and be unique. With a reputation for bringing new and exciting product to our stores and online, we also provide our customers with the best in hospitality ranging from a luxury wine offer to award-winning restaurants.
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Very generous staff discount with up to 60% off Fashion and 30% off Beauty
Heavily subsidised travelcard zones 1-6 following probationary period
Seasonal staff parties and team events