Experience of working in a customer service environment is essential. Knowledge of Wine and spirits would be advantageous. You will be responsible for greeting the customers and offering excellent customer services, cashiering and replenishing stock. You will also be responsible for providing advice and guidance to customers on the products. You need to be very flexible with your hours and able to work flexible shifts .
Provide the highest possible standards of customer service both face to face and via the telephone/email.
Handle all point of sale transactions in line with the company’s set standards and regulations to ensure that all departmental and store systems are adhered to.
Be aware of and promote all services and activities within the store.
Maintain a high standard of presentation and merchandising of product in accordance with the company merchandising policy.
Demonstrate a pro-active approach to gaining a high level of product knowledge and being informed on current and future trends in order to provide a high level of customer service
Have a thorough understanding of stock management systems and ensure compliance with company policies and procedures to minimise stock loss and ensure stock accuracy.
Ensure that the department is maintained in a safe manner, free of hazards, and that store Health and Safety Regulations are adhered to at all times.
To support loss prevention by maintaining a keen awareness of store security procedures and policies and carry out stock checks as directed by the line manager.
Demonstrate a pro-active approach to self-development.
Maintain high standards of personal presentation in line with company dress code guidelines.
Ensure that personal KPI’s are achieved.
Report to line manager on client feedback, stock highlights and lowlights.
Skills and Personal attributes required
Customer service centric
Drive and energy
Building working relationships