This is a part time Christmas temporary position (7 hours per week- primarily Sunday working)
Provide the highest possible standards of customer service both face to face and via the telephone
Handle all point of sale transactions in line with the company’s set standards and regulations to ensure that all departmental and store systems are adhered to
Be aware of and promote all services and activities within the store
Maintain a high standard of presentation and merchandising of product in accordance with the company merchandising policy
Demonstrate a pro-active approach to gaining a high level of product knowledge and being informed on current and future trends in order to provide a high level of customer service
Have a thorough understanding of stock management systems and ensure compliance with company policies and procedures to minimise stock loss and ensure stock accuracy
Ensure that the department is maintained in a safe manner, free of hazards, and that store Health and Safety Regulations are adhered to at all times
To support loss prevention by maintaining a keen awareness of store security procedures and policies and carry out stock checks as directed by the line manager.
Demonstrate a pro-active approach to self-development
Maintain high standards of personal presentation in line with company dress code guidelines
Technical: Be proficient in the use of company systems to record and assist in sales and stock movement i.e. telephone; till: stock browser; CRM etc.
Leadership: customer focused; drive; team working; developing self
Demonstrate a positive and “can do” approach at all times. Be willing to go the extra mile. Be enthusiastic about the Harvey Nichols brand, the store and the product.
Take personal responsibility and pride in the achievement of own and department objectives.
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