Retail Style Advisor

Retail Style Advisor

Do you have a passion for Luxury Fashion? Are you devoted to providing customers with five-star customer service?

Here at Harvey Nichols we represent some amazing brands such as; Balmain, Canada Goose, Ganni, Christian Louboutin, YSL, Herno and so much more!

As a Style Advisor, you will be the first point of contact to the departments, you will be engaging with our customers providing them expert style advice.  You will approach every customer with the sole purpose of serving their every need whilst making it a fun and enjoyable 5* experience for you both.

We have part and full time positions available with a range of contracts up to 37.5 hours a week on a rota basis within our Accessories, Menswear, Childrenswear and Womenswear floors. Working pattern would includes some weekends and late shifts up to 8pm during peak trading.

Salary for this role is £10.00 per hour plus great benefits. You will also be eligible for our commission scheme from day 1, earning 0.5% commission on all own bought sales, as well as the potential for enhanced levels of commission when both individual and team targets are achieved.

What you will be doing

• Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
• Provide expert advice whilst achieving maximum sales, delivering memorable customer experiences
• Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
• Handle all point of sale transactions
• Develop a high level of product knowledge and share your opinions on current and future trends
• Work closely with your team and celebrate fabulousness wherever you see it

Skills and experience you need

• Demonstrable experience in a similar customer facing role
• Enjoy and know our brands and products
• Strong organisational skills
• Excellent communication skills
• Be flexible to work weekends and evenings and over holiday and peak periods

All your hard work, rewarded  

Our colleagues are as important to us as our customers.  When working with us you will be introduced to a huge variety of benefits including:

• Very generous staff discount with up to 40% off our fashion, accessories, and beauty. 
• Commission scheme earning 0.5% commission on all own bought sales, as well as the potential for enhanced levels of commission when both individual and team targets are achieved.
• 24/7 access to our employee support helplines including free counselling, financial and legal advice
• Vouchers or schemes that fit your world from eye care to bike to work
• Charity day to support your good cause

If this is still sounding like the perfect role for you, we look forward to reviewing your application

The application process from here is simple:

• Attach your CV and Cover letter to the application, making sure you include how many hours you are available to work, if you have a preferred department, your current salary and notice period.
• If suitable, you will be invited to an interview with a member of management.
• You will be in contact at all times throughout the process with the with the recruiter, who will be able to answer any additional questions you may have.
• We will contact you by email and so please check your junk folder to ensure you do not miss any correspondence.

Please note we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we may be unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.