Retail Manager - SPA

Liverpool  |  Retail

VAC - 090622
Role Type
Salary Overview
Competitive Salary
Expiry Date


Looking for something unique? So are we. Here at Harvey Nichols we are daring to be different at every step and that’s exactly what we are looking for in our future talent.  At Harvey Nichols you will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be.

Liverpool is home to Beauty Bazaar, our only standalone beauty store. When it opened in 2012 Beauty Bazaar transformed the landscape of luxury beauty retail. The store provides the ultimate indulgent beauty experience and the UK’s first, one-stop destination for all things beauty. 

On the First floor we have our lavishly appointed Champagne and cocktail bar, the WOW Bar offering an extensive Champagne and wine list as well as delicious cocktails.

The role

We are looking for a Retail Manager for the Spa and Treatment Rooms, to support the current Management team to offer the highest possible standard of customer service. Through your management of the teams, you will ensure we provide a positive, outgoing approach that will ensure each and every one of our customer’s needs are met.

What you'll be doing:

  • To ensure all payroll budgets and staffing levels are appropriate for the business needs
  • To drive sales opportunities and ensure staff are achieving and exceeding their sales targets.
  • Ensure all stock files are accurate and effective stock management of the department is maintained.
  • To provide feedback on all stock levels and requirements to the General Manager
  • Provide ongoing training and coaching for your team
  • To ensure all performance and employment management processes are conducted appropriately and in-line with Company procedure.
  • Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
  • Motivating your team to drive sales on the department, working towards sales targets
  • Stock Management
  • Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
  • Take accountability for finding a resolution to customer queries and complaints.
  • Develop a high level of product knowledge and share your opinions on current and future trends
  • Work closely with your team and celebrate fabulousness wherever you see it

A bit about you?

  • You will have a sales driven attitude
  • You are positive and proactive
  • You love working in a team
  • You are stylish, fun and welcoming  

About your experience?

  • Previous experience in Spa Indusrty
  • Demonstrable experience in a similar customer facing management role
  • Experience of management or mentoring
  • Enjoy and know our brands and products
  • Strong organisational skills
  • Excellent communication skills

What we Offer?

As well as amazing progression opportunites within Harvey Nichols you can expect:

  • Very generous staff uniform and staff shopping discount
  • Bi-Annual bonus scheme
  • Option to buy additional holidays
  • 25 days holiday plus bank holiday allowance
  • Additional holidays after 3 years
  • Company pension scheme

If you want to know more and are interested in applying please click the link to apply..





Register and Apply
Log In and Apply

Please fill in the form, upload your CV to complete your application. You will also register during this process to enable you to log in track you application and setup Job Alerts.

Application Questions