Retail and Hospitality Analyst

Chiswick, West London   |  Head Office

Role Type
Full Time
Salary Overview
Competitive Salary and Excellent Benefits
Competitive Salary
Expiry Date


As a POS Specialist you will work closely with Retail and Hospitality Lead to develop, deliver and the provide operational support of the POS and payment solutions within Harvey Nichols. The role requires an exciting team player who relishes responsibility, is proactively technical and has ambitions to succeed in the Retail Digital space. The role involves driving and continually improving business processes, operating, monitoring and supporting of third party and Harvey Nichols developed systems. The IT team aim to provide a service worthy of a 5* luxury brand which means we are impeccable in delivering our activities with the highest levels of customer service within the agile Retail sector. You will also assist the rest of the team in particular the Application Specialists to develop functional specifications, solutions documents and create the product configurations to enable the optimum usage of any system.

What you'll be doing: 

  • Responsible for the management, delivery, support and overall ownership of all POS and Payments systems within the Retail and Hospitality competency
  • Working with the Application Analysts, Business Analysts, Development Analysts and the rest of the IT team to ensure the workload is properly defined, scoped, costed and scheduled and that resources are utilised efficiently
  • Provide 2nd & 3rd line support for IT owned systems and applications
  • Incident response, providing accurate and timely updates to support tickets, managing issues and problems to resolution
  • Confidently administer day-to-day business issues with third party suppliers
  • Implement and maintain effective Stakeholder Management, influencing and guiding key stakeholders whilst ensuring that senior management is engaged to enable successful delivery
  • Accountable for ensuring all company system documentation standards are being adhered to by both the internal teams and external partners for systems in the Retail and Hospitality competency
  • Responsible for ensuring consistent and common processes are in place, and helping to establish a culture of continuous improvement within the business

A bit about your experience: 

  • Experience of working in an Agile development environment
  • Experience of working on Retail and Hospitality systems (POS, CRM and Payments)
  • Knowledge of systems and data (Windows, SQL, XML, HTML, Java)
  • Knowledge and experience of delivering online-related projects in a fast-moving Multichannel Retail environment
  • Knowledge of support processes

A bit about you:

  • A natural relationship builder
  • Willingness to learn independently and within a close team environment
  • Ability to multitask while being master of your workload and commitments
  • Ability to remain calm whilst delivering to stringent deadlines
  • Excellent communication skills (written, verbal and listening)
  • Strong stakeholder management skills
  • Thinking laterally and using data to make effective decisions
  • Strong business sense with business and functional knowledge
  • Have a clear methodical approach

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

  • Very generous staff discount with up to 60% off Fashion and 30% off Beauty 
  • Heavily subsidised travelcard zones 1-6 following probationary period 
  • Seasonal staff parties and team events


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