Receptionist/Host

The Role

We are looking for an enthusiastic Receptionist/Host to join our Brasserie team. The position is permanent, working 34 hours, including weekends and evenings.The average salary for this role is £23,380 per annum, this is comprised of a base salary of £17,237 (based on a 34 hours contract) and an estimated average earnings of around £6,142 in TRONC and Tips. 

We are looking for someone who can take reservations and allocate tables efficiently, ensure to greet customers with a five star welcome and to assist the Brasserie teams during service. 

What you will be doing

• Provide the highest possible standards of customer service ensuring guests are greeted and bid farewell in a polite, efficient, professional and friendly way.
• Answer emails politely and professionally and complete any resulting actions required.  Ensure messages are communicated as intended.
• Be aware of, and promote, all services and activities on the Forth Floor and throughout the store. 
• Maintain the accuracy and integrity of the reservations system and follow company procedures when making, altering or confirming reservations.
• Have a thorough knowledge of the menu and drinks list in order to answer customer queries and make recommendations.

Skills and experience you need

• Experience in a customer facing role or high-volume hospitality environment preferred
• Comfortable using different IT systems
• Strong organisational skills
• Excellent command of spoken and written English    

All your hard work, rewarded

Our colleagues are as important to us as our customers.   When working with us you will be introduced to a huge variety of benefits including:

• 28 days holiday, that increases with service
• Very generous staff discount to use in retail and hospitality, plus annual clothing allowance
• A Learning and Development programme to support your career with us
• 24/7 access to our employee support helplines including free counselling, financial and legal advice
• Charity day to support your good cause

Where do I sign?

If this is still sounding like the perfect role for you, we look forward to reviewing your application. Please state clearly on your CV or in a covering letter, your current salary, notice period, and availability.