London  |  Hospitality

Role Type
Salary Overview
Competitive salary
Competitive Salary
Expiry Date
14/06/2023 15:38:00

How we reward your hard work… 

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as; 

Up to 40% off fashion  
Up to 40% off hospitality, foodmarket and hampers 
30% off beauty and perfumery, wine and spirits 
Clothing allowance 
Subsidised travel card (zones 1-6) on passing probation 
Competitive commission scheme 
Paid overtime 

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay! 


Job Purpose

To take reservations and allocate tables efficiently, greeting customers according to reservation requirements.  To assist the Fifth Floor Café team during service. 

Job Objectives

Maximise sales through up-selling and recommendations.

Provide the highest possible standards of customer service ensuring guests are greeted and bid farewell in a polite, efficient, professional and friendly way.

Answer telephone calls politely and professionally and complete any resulting actions required.  Ensure messages are communicated as intended.

Courteously escort guests to their tables and present menus as required.

Be aware of, and promote, all services and activities on the Fifth Floor and throughout the store. 

Establish a good working relationship with team members.

Maintain the accuracy and integrity of the Quadranet reservations system and follow company procedures when making, altering or confirming reservations.

Operate the cloakroom efficiently ensuring property is secure, well looked after and returned as it was received.

Handle any customer complaints raised at reception in a professional manner.  Ensure the manager on duty is aware of any problems or issues relating to customer service.

Have a thorough knowledge of the menu and drinks list in order to answer customer queries and make recommendations.

Ensure bills are correct before presenting them to customers. Take payments and deposits for events according to the appropriate procedures.

Ensure that the department is maintained in a safe manner, free of hazards, and that store Health and Safety Regulations are adhered to at all times.

Demonstrate a pro-active approach to self-development.

Maintain high standards of personal presentation in line with company dress code guidelines.

Ensure that personal KPI’s are achieved.

Qualifications and Experience required

Customer service experience

Computer literacy

Skills and Personal attributes required

Communication skills

Customer service centric

Drive and energy

Building working relationships

Team player

Problem Solving

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