Private Shopping Host

London  |  Retail

Role Type
Full Time
Salary Overview
Competitive Salary
Expiry Date
21/02/2019 16:28:00

 Job Objectives

• Ensure that the department adheres to impeccable housekeeping standards, is replenished with refrigerator refreshments and also Harvey Nichols packaging.

• Maximise sales through up-selling and recommendations.

• Provide the highest possible standards of customer service ensuring all clients are greeted and bid farewell in a polite, efficient, professional and friendly manner.

• Answer telephone calls politely and professionally and complete any resulting actions required.  Ensure messages are communicated as intended.

• Courteously escort all clients to fitting rooms or waiting areas, making sure all clients are offered refreshments.

• Manage the life cycle of customer enquiries and ensure each customer interaction is followed through to the end.

• Be aware of, and promote, all services and activities throughout the store. 

• Establish a good working relationship with team members.

• Maintain the accuracy and integrity of the reservations and appointment booking system and follow company procedures when making, altering or confirming bookings.

• Operate the waiting areas efficiently ensuring property is secure and clients are informed of any delays

• Handle any customer complaints raised at reception in a professional manner.  Ensure the manager on duty is aware of any problems or issues relating to customer service.

• Have a thorough knowledge of the all the services available within Private Shopping.

• Ensure all payments for clients good and events are taken accordingly and in line with appropriate procedures.

• Ensure that the department is maintained in a safe manner, free of hazards, and that store Health and Safety Regulations are adhered to at all times.

• Demonstrate a pro-active approach to self-development.

• Maintain high standards of personal presentation in line with company dress code guidelines.

• Ensure that personal KPI’s are achieved.

Qualifications and Experience required

• Customer service experience

• Computer literacy

• Previous experience with client book / personal shopper for a luxury fashion brand essential.

• Extensive knowledge of the current trends including fashion and beauty within women and men’s categories.

• Understanding of ecommerce platform back-office is desirable.

• Understanding of CRM.

• PC and technology literate.


Skills and Personal attributes required

• Communication skills

• Customer service centric

• Drive and energy

• Building working relationships

• Team player

• Problem Solving

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