Private Shopping Consultant


Reference
VAC-6163
Role Type
Permanent
Salary Overview
Competitive salary plus benefits
Salary
Competitive Salary
Expiry Date
31/05/2024

Private Shopping Consultant - London

  • Do you keep up to date with luxury fashion?
  • Do you love being an ambassador for luxury brands?
  • Do you love all things luxury retail?
  • If YES, we may have the role for you…

Luxury department store, Harvey Nichols, is searching for a Private Shopping Consultant - to join its thriving personal shopping department in London – Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Brand Consultant, you will work 40 hours a week in our flagship store.

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

  • Up to 40% off fashion
  • Up to 40% off hospitality, foodmarket and hampers
  • 30% off beauty and perfumery, wine and spirits
  • Clothing allowance
  • Subsidised travel card (zones 1-6) on passing probation
  • Competitive commission scheme
  • Paid overtime

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role…

As a Private Shopping Consultant, you will be the first point of contact for our customers and make their fashion dreams a reality, providing a fun and enjoyable 5* experience. You will:

Build Harvey Nichols Private Shopping client base by establishing and nourishing existing client relationships, re-engaging with former or lapsed clients and introducing new potential clients to our Private Shopping service. Ability to focus on both your local and global clients and meet their unique needs.

  • Organize and host regular engagement activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
  • Provide expert advice to assist clients across all product categories and sales channels, working with your retail and DC teams where necessary to provide a seamless shopping experience. Ensure that any new CRM or Loyalty activations are communicated with your clients.
  • Provide expert style advice about your brand to our customers
  • Deliver a memorable 5* customer experience
  • Be a proud ambassador for the brand and make sure you are maximising sales to our customers
  • You will know everything there is to know about your brands and be able to share your thoughts on current / future trends
  • Flexibility is a must; customer service can’t wait during weekends and evenings
  • Maximise both your own sales, as well as your clients’ overall sales and engagement with Harvey Nichols, with a focus on protecting margin and growing year on year.
  • Manage and maintain client data base and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
  • Host appointments with prospect clients who enquire on the private shopping service for acquisition purposes. Ensure correct follow up with these clients is actioned.

 

Is this you?

  • We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
  • Previous experience in a similar role.
  • Proven experience working within the luxury retail environment, attracting new customers, and maintaining the highest standards within the industry.
  • Preferably to come with an established client book.
  • You are stylish, fun and welcoming with a passion for fashion.
  • Do you have a great knowledge and passion for all things fashion
  • Are you great at talking to people
  • If this sounds like you, we want to hear from you!

 

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us

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