Assist the Private Shopping team to help Harvey Nichols deliver the best private shopping experience in the luxury market, both in-store and digitally.
Support the Private Shoppers and the Private Shopping Manager with all client-related initiatives, ranging from setting up appointments, placing orders, maintain integrity of stock as well as taking over a Private Shoppers duty in full while they are out of office.
Work closely with the private shoppers in your team, ensuring you have full understanding of each clients shopping preferences and always providing a seamless service.
WHAT YOU WILL BE DOING
Support a team of private shoppers to build Harvey Nichols Private Shopping client base by assisting in all client related activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
Understand the unique needs of both your local and global clients, and ensure you are meeting these and providing an incredible service both physically and digitally.
Take ownership of full communications with clients whilst a private shopper is out of office, including appointments, selling or stock management.
Answer emails and calls through to our main private shopping lines and take responsibility of organising any requests including appointments. Ensure that the calendars are up to date and appointments are communicated with the shoppers.
Manage and maintain client data base and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
Manage stock movement efficiently, adhering to any rules or brand exclusions.
Customer Transfer requests to be treated as a priority in order to maximise all sales opportunities, ensure that customers are contacted immediately upon arrival of their goods in store. Ensure that all paperwork is completed correctly in full and is easily accessible to other team members.
Please note that as our corporate clients are global the role requires availability out of normal working hours, as well as flexibility to make last minute changes to your schedule depending on your client’s needs.
A BIT ABOUT YOU
You will have a customer service centric approach
Proactive, organised team player and motivator
Excellent stakeholder manager skills
Face problems and challenges with a positive 'can do' attitude and remain approachable and helpful to others.
Creative and self-motivated
Excellent verbal communication skills.
Agile, fast paced, and flexible – every day will be different in this role.
Tech savvy and PC literate - able to maximise both physical and digital experiences.
Have genuine passion and understanding of luxury fashion and lifestyle.
ABOUT YOUR EXPERIENCE
Previous experience of working within a retail environment, attracting new customers, and maintaining the highest standards within the industry.
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
A unique Learning and Development programme to support your career with us
Subsidised zone 1-6 Oyster Card
Very generous staff discount plus annual clothing allowance
Charity day to support your good cause
If you are interested please click below to apply and complete the simple application form, attaching your CV and a cover letter, telling us why you would be perfect for this role.