PRIVATE SHOPPER - REGIONAL, MANCHESTER OR EDINBURGH
Help Harvey Nichols deliver the best private shopping experience in the luxury market, both in-store and digitally.
Develop and cultivate relationships with our most valued customers, creating loyalty, and driving profitable sales through exceptional customer service and expertise of luxury fashion and lifestyle.
Work with autonomy and take an entrepreneurial approach to overseeing your private client books. We encourage a holistic relationship between shopper and client, with a personalised approach, ensuring that the service our clients receive is completely tailored to their needs.
Through incredible service and engagement with your clients, you will exceed your personal sales targets as well as the company’s sales targets and client retention KPIs.
What you'll be doing:
Build Harvey Nichols Private Shopping client base by establishing and nourishing existing client relationships, re-engaging with former or lapsed clients and introducing new potential clients to our Private Shopping service. Ability to focus on both your local and global clients and meet their unique needs.
Organize and host regular engagement activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
Provide expert advice to assist clients across all product categories and sales channels, working with your retail and DC teams where necessary to provide a seamless shopping experience. Ensure that any new CRM or Loyalty activations are communicated with your clients.
Maximise both your own sales, as well as your clients’ overall sales and engagement with Harvey Nichols, with a focus on protecting margin and growing year on year.
Manage and maintain client data base and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
Host appointments with prospect clients who enquire on the private shopping service for acquisition purposes. Ensure correct follow up with these clients is actioned.
Actioning requests for the Chairman and his family in a professional and timely manner. This includes preparation for their bi-annual visits, managing external purchase and service requests, international orders, invoices and VVIP communication channels.
Support Press and Marketing from Head Office with up-and-coming projects, providing feedback on current campaigns with regards to client preferences.
Mentor fellow Private Shopping staff members. This includes store procedures, till training, floor-walks, product knowledge and Private Shopping conduct and standards.
Represent Private Shopping at any external events. This includes guest speaking, selling at pop-up events and clienteling. Fulfilling the role of a Brand Ambassador for Harvey Nichols.
Manage stock movement efficiently, ensuring that it is returned to the shop floor as soon as possible to maximise sales and maintain good housekeeping of the department.
Please note that as our corporate clients are global the role requires availability out of normal working hours, as well as flexibility to make last minute changes to your schedule depending on your client’s needs.
A bit about your experience:
Proven experience of working within the luxury retail environment, attracting new customers, and maintaining the highest standards within the industry. Preferably to come with established client book.
A bit about you:
You will have a customer service centric approach
Understanding of the VIP customer
Proactive, organised team player and motivator
Excellent stakeholder manager skills
Face problems and challenges with a positive 'can do' attitude and remain approachable and helpful to others.
Creative and self-motivated
Excellent verbal communication skills.
Tech savvy and PC literate - able to maximise both physical and digital experiences.
Sales and target driven with excellent commercial and financial acumen, and the ability to identify trends and opportunities through data.
Have genuine passion and understanding of luxury fashion and lifestyle.
All your hard work, rewarded:
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Very generous staff discount plus annual clothing allowance