Personal Shopper


Reference
VAC-6253
Role Type
Permanent
Salary Overview
Competitive Salary
Salary
Competitive Salary
Expiry Date
23/06/2024

Do you keep up to date with luxury fashion?

Do you love being an ambassador for luxury brands?

Do you have experience working as a personal shopper or stylist within menswear?

If so then we would like to get to know you!

Luxury department store, Harvey Nichols is looking for a Personal Shopper with a strong background in Menswear to join the team in our thriving Edinburgh Department Store. We like to deliver the best personal shopping experience in the luxury market, both in-store and digitally. As Personal Shopper, you will develop and cultivate relationships with our most valued customers, creating loyalty, and driving profitable sales through exceptional customer service and expertise of luxury fashion and lifestyle. 

This is a full time role working 40 hours a week, including weekends and evenings. The salary for this role can range between £26,000 to £28,000 per annum depending on experience. 

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

  • Up to 40% off fashion
  • Up to 40% off hospitality, foodmarket and hampers
  • 30% off beauty and perfumery, wine and spirits
  • Clothing allowance 
  • Competitive commission scheme

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role… 

Work with autonomy and take an entrepreneurial approach to overseeing your private client books. We encourage a holistic relationship between shopper and client, with a personalised approach, ensuring that the service our clients receive is completely tailored to their needs.

Through incredible service and engagement with your clients, you will exceed your personal sales targets as well as the company’s sales targets and client retention KPIs.

What you will be doing...

  • Build Harvey Nichols Personal Shopping client base, targeting our Menswear customer, by establishing and nourishing existing client relationships, re-engaging with former or lapsed clients and introducing new potential clients to our Personal Shopping service. Ability to focus on both your local and global clients and meet their unique needs.
  • Organize and host regular engagement activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
  • Provide expert advice to assist clients across all product categories and sales channels, working with your retail and DC teams where necessary to provide a seamless shopping experience. Ensure that any new CRM or Loyalty activations are communicated with your clients.
  • Maximise both your own sales, as well as your clients’ overall sales and engagement with Harvey Nichols, with a focus on protecting margin and growing year on year.
  • Manage and maintain client data base and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
  • Host appointments with prospect clients who enquire on the personal shopping service for acquisition purposes. Ensure correct follow up with these clients is actioned.
  • Actioning requests for the Chairman and his family in a professional and timely manner. This includes preparation for their bi-annual visits, managing external purchase and service requests, international orders, invoices and WIP communication channels.
  • Support Press and Marketing from Head Office with up-and-coming projects, providing feedback on current campaigns with regards to client preferences.
  • Mentor fellow Personal Shopping staff members. This includes store procedures, till training, floor-walks, product knowledge and Personal Shopping conduct and standards.
  • Represent Personal Shopping at any external events. This includes guest speaking, selling at pop-up events and clienteling. Fulfilling the role of a Brand Ambassador for Harvey Nichols.
  • Manage stock movement efficiently, ensuring that it is returned to the shop floor as soon as possible to maximise sales and maintain good housekeeping of the department.

Please note that as our corporate clients are global the role requires availability out of normal working hours, as well as flexibility to make last minute changes to your schedule depending on your clients needs.

Skills and experience you need...

Proven experience of working within the luxury retail environment, attracting new customers, and maintaining the highest standards within the industry. Preferably to come with established client book.

Is this you..

  • You have a sales driven attitude
  • You are positive and proactive
  • You are a confident communicator, both written and verbal
  • You have genuine passion for beauty and fashion
  • You have a keen eye for details
  • You are stylish, fun and welcoming

Where do I sign?? 

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.?

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