Online Trading Assistant - London
Do you love all things online?
Are you logical and technically astute?
Do you love all things luxury retail?
If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a Online Trading Assistant for our Ecommerce team in our Head Office in London – Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as.
- Up to 40% off fashion
- Up to 40% off hospitality, foodmarket and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role…
We currently have an exciting opportunity in our Ecommerce Team for an Online Trading Assistant. We need a passionate individual who is excited by learning about how to drive revenue though product management and online trade. This will be a highly demanding role, working in a fast-paced online environment, focusing on supporting the trading team in delivering online trade across product, search and merchandising online for all departments. Duties include overseeing the enrichment process of all products, daily operations of the product cycle from Studio to Live, Visual Merchandising, and supporting with reporting & analytics when needed. You will:
Production
- Management of the products in the PIM, including categorisation and enrichment.
- Oversee daily product upload process, sign off and release from PIM to the site.
- Maintenance of the product loading schedule and % of range online status.
- Prioritisation of key brands and products based on marketing and launch calendar.
- Work with the size and fit team where appropriate to enrich products in PIM.
- Work with studio team to ensure all products have the correct photography before being released to the site.
- Creation of new categories for editorial stories and CLP/landing pages.
- Restriction of products or brands by regions where appropriate.
- Works with the Customer Service team to resolve any customer issues caused by product data or imagery.
- Support on projects to improve the product enrichment and go live process.
Category Trading
- Daily checks across the site for product availability and any inconsistencies.
- Visual Merchandising, Search and Filtering, utilising Fredhopper for all products in your categories to optimise performance.
- Support with product selection and optimised customer journeys for emails, editorial content and CRM to maximise results.
- Support Online Trading Manager with weekly category trade reporting.
- Using GA and Content Square to analyse category performance, sharing insights and actions to further improve category and site performance.
- Monitor competitors for; promotional activity, brand mix, pricing, and merchandising
- Deputise for Online Trading Manager when necessary.
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. Are you an:
- Ecommerce professional with previous experience in online retail preferred.
- Experience with Big Commerce and Fredhopper or other enterprise ecom platform and merchandising tools preferred.
- Experience with Google Analytics.
- Commercially astute with a results driven mindset, motivated by seeing your actions drive measurable improvements.
- Must be detail-orientated, deadline driven, and able to multi-task with solid organisational skills.
- Logical approach and comfortable learning new processes and technical toolsets.
- A team player, capable of collaborating and communicating across the business.
- A positive, enthusiastic problem solver who relishes a challenge.
Where do I sign?
If this sounds like you, we want to hear from you!
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
