Online Operations Assistant

Northampton   |  Head Office

Role Type
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date


To plan, organise and manage customer order fulfilment both internationally and domestically across stores and third-party suppliers, implementing and enforcing the fulfilment policies, processes and procedures. Ensuring we meet KPIs on the customer delivery promise, packaging standards and returns processing.

What you'll be doing: 

  • Responsible for the constant monitoring of orders across all delivery types to ensure customer delivery promise KPIs are met, and for promptly escalating issues and making recommendations as and when they arise.
  • Responsible for the monitoring of orders ensuring all fulfilment SLAs are being met, escalating any non-compliance to the relevant local management (both internationally and domestically) and Group Multi Channel Operations Manager.
  • Responsible for the constant monitoring of third-party courier performance to ensure SLAs are being met, and for escalating issues and making recommendations as and when they arise.
  • Liaising with both UK and International CSC Centres to ensure customers are updated, via the CSC, where necessary.
  • Responsible for the monitoring and ensuring of packaging compliance across all customer order fulfilment, owning and addressing issues as and when they arise.
  • Responsible for monitoring and ensuring returns processing compliance across all stores and DC both internationally and domestically, addressing any deviations in compliance.

About your experience:

  • Previous office admin experience
  • Good MS Office skills - Intermediate Level (Outlook, Word, Excel, PowerPoint)

A bit about you:

  • Analytical Skills
  • Building Working Relationships Skills
  • Communication Skills (verbal and written)
  • Organisation Awareness
  • Planning & Organising Skills

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Flexible working
Very generous staff discount plus annual clothing allowance




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