Online Fulfilment Assistant

Birmingham  |  Retail

Reference
VAC-1784
Role Type
Part Time
Salary Overview
Competitive
Salary
Competitive Salary
Expiry Date
31/08/2018

Our amazing stock movement team are looking for a part time Online Fulfilment Assistant.

The Role

To ensure that all online orders are picked, processed and packaged to the highest standards and within a set time scale. To make sure the customer continues to receive the best possible service when buying from harveynichols.com by ensuring the best standards and quickest service.

Vacancy Specifics

• 16hr Vacancy - comprising of 2 shifts a week (Varying Days) and 1 to 2 weekends a month.  Shifts vary from 07:30 – 16:30 to 10:00 – 19:00.
• Requirement to do extra hours over busy events or peak periods to support the store team with an increase in workload.

Job Objectives

• Provide the highest standards and assist in the execution of all online orders from picking to packing and dispatch.

• Make sure all stock is handled in an appropriate way and is packaged using the correct packaging materials and presented as per Company guidelines.

• To ensure all orders being sent out are Quality Control Checked to the highest standards and any issues dealt with before leaving the store.

• Effectively communicate with your line manager & customer services to ensure a thorough understanding of your workload at any point in time and the best possible standards are maintained.

• Understand the need for changing priorities, and required work to be finished on time occasionally continuing outside basic working hours to meet the needs of the business.

• Ensure that any items being delivered to customers by you or by a courier are transported in a secure fashion, thereby reducing any potential loss to the business from damaged stock.

• Flag any stock damages or discrepancies to the relevant people (Customer Services, Head Office & Department Managers).

~~
Online Fulfilment Assistant – 16hrs

The Role

To ensure that all online orders are picked, processed and packaged to the highest standards and within a set time scale. To make sure the customer continues to receive the best possible service when buying from harveynichols.com by ensuring the best standards and quickest service.

Vacancy Specifics

• 16hr Vacancy - comprising of 2 shifts a week (Varying Days) and 1 to 2 weekends a month.  Shifts vary from 07:30 – 16:30 to 10:00 – 19:00.
• Requirement to do extra hours over busy events or peak periods to support the store team with an increase in workload.

Job Objectives

• Provide the highest standards and assist in the execution of all online orders from picking to packing and dispatch.

• Make sure all stock is handled in an appropriate way and is packaged using the correct packaging materials and presented as per Company guidelines.

• To ensure all orders being sent out are Quality Control Checked to the highest standards and any issues dealt with before leaving the store.

• Effectively communicate with your line manager & customer services to ensure a thorough understanding of your workload at any point in time and the best possible standards are maintained.

• Understand the need for changing priorities, and required work to be finished on time occasionally continuing outside basic working hours to meet the needs of the business.

• Ensure that any items being delivered to customers by you or by a courier are transported in a secure fashion, thereby reducing any potential loss to the business from damaged stock.

• Flag any stock damages or discrepancies to the relevant people (Customer Services, Head Office & Department Managers).

• Maintain and improve stockroom/back of house standards, keeping work areas free from hazards and H&S regulations are adhered to.

• Use of Stock Reporting Systems on the PC to help resolve Stock Inaccuracies and to ensure the customer gets the best experience when shopping with Harvey Nichols.

• Ensure that administration and paper work is kept up to date and filed appropriately in line with the Company audit guidelines.i

 

~ In return we offer competitive packages and benefits including:

•28 days holiday including bank holiday allowance

•Up to 40% discount off all full priced Harvey Nichols clothing, accessories and much more

•Generous clothing allowance

•30% discount off food and drinks across Harvey Nichols restaurants and bars

•Employee recognition schemes

•Subsidised travel card (on completion of satisfactory probation period)

•Free staff social events

•Excellent opportunities for transfer and promotion across the group

•A vast range of learning and development programmes

If this is still sounding like the perfect role for you we look forward to reviewing your application. Please state clearly on your CV or a covering letter your current salary and notice period.
.

 

Register and Apply
Log In and Apply

Please fill in the form, upload your CV to complete your application. You will also register during this process to enable you to log in track you application and setup Job Alerts.


 
Apply