ON-LINE FULLFILLMENT

Are you a master of multi-tasking?
Are you a great team player?
Are you devoted to customers? 
If so we need you...

Luxury department store, Harvey Nichols, is searching for a new On-Line Fullfillment to join our Leeds store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

As the new On-Line Fullfillment,  we are open to full time and part time applications who will work a week on a rota basis, including some weekend. The rate of pay for this role if £10.92 per hour. 

About the role…

As a On-Line Fullfillment  your key responsibilities will include:

• Provide the highest standards and assist in the execution of all online orders from picking to packing and dispatch.
• Make sure all stock is handled in an appropriate way and is packaged using the correct packaging materials and presented as per Company guidelines.
• To ensure all orders being sent out are Quality Control Checked to the highest standards and any issues dealt with before leaving the store.
• Effectively communicate with your line manager & customer services to ensure a thorough understanding of your workload at any point in time and the best possible standards are maintained.
• Understand the need for changing priorities, and required work to be finished on time occasionally continuing outside basic working hours to meet the needs of the business.
• Have a good understanding of products and services provided in store in order to be able to deliver efficient knowledgeable service.
• Ensure that any items being delivered to customers by you or by a courier are transported in a secure fashion, thereby reducing any potential loss to the business from damaged stock.
• Flag any stock damages or discrepancies to the relevant people (Customer Services, Head Office & Department Managers).
• Maintain and improve stockroom/back of house standards, keeping work areas free from hazards and H&S regulations are adhered to.
• Uphold Health and Safety and report any H&S issues to the Finance and Operations Manager.
• Use of Stock Reporting Systems on the PC to help resolve Stock Inaccuracies and to ensure the customer gets the best experience when shopping with Harvey Nichols.
• Keeping the team aware of any issues and maintain good team communication at all times to ensure no orders or items get misplaced.
• Ensure that administration and paper work is kept up to date and filed appropriately in line with the Company audit guidelines.

Is this you?

To match the level of service we consistently show our customers and to maintain our impeccable brand image, successful candidates will be expected to demonstrate a high level in the following skills:

• Ability to work under pressure and think on your feet.
• To be able to build relationships with all departments.
• Excellent communication skills.

If this sounds like you, we want to hear from you!

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.