Multichannel Operations Coordinator

Northampton  |  Head Office

Role Type
Fixed Term Contract
Salary Overview
Competitive Basic Salary & Excellent Benefits
Competitive Salary
Expiry Date



To plan, organise and manage customer order fulfilment both internationally and domestically across stores and third-party suppliers, implementing and enforcing the fulfilment policies, processes and procedures. Ensuring we meet KPIs on the customer delivery promise, packaging standards and returns processing. 


What you will be doing:

  • Responsible for the constant monitoring of orders across all delivery types to ensure customer delivery promise KPIs are met, and for promptly escalating issues and making recommendations as and when they arise. 
  • Responsible for the monitoring of orders ensuring all fulfilment SLAs are being met, escalating any non-compliance to the relevant local management (both internationally and domestically) and Group Multi Channel Operations Manager.  
  • Responsible for the constant monitoring of third-party courier performance to ensure SLAs are being met, and for escalating issues and making recommendations as and when they arise. 
  • Liaising with both UK and International CSC Centres to ensure customers are updated, via the CSC, where necessary. 
  • Responsible for the monitoring and ensuring of packaging compliance across all customer order fulfilment, owning and addressing issues as and when they arise. 
  • Responsible for monitoring and ensuring returns processing compliance across all stores and DC both internationally and domestically, addressing any deviations in compliance. 


A bit about you:

  •  Analytical Skills 
  •  Building Working Relationships Skills 
  •  Communication Skills (verbal and written) 
  • Organisation Awareness 
  • Planning & Organising Skills 


About your experience 

  • Management of international couriers 
  • Management of domestic couriers 
  • Management of hybrid DC/store fulfilment networks 
  • MS Office - Intermediate Level (Outlook, Word, Excel, PowerPoint) 
  • Stock Management Systems – Foundation (Merret, SIP, OFS) 
  • Board Reporting - Foundation 
  • Project Management Skills - Foundation  


All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

  • Flexible working
  • Very generous staff discount plus annual clothing allowance


About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same.


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