Marketplace Onboarder

London  |  Head Office

Role Type
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date


The Marketplace Onboader will be responsible for the successful on-boarding of Harvey Nichols brands and their select products into our marketplace within agreed timescales and quality targets.

What you'll be doing: 

  • Communicate with stakeholders at all levels to a high degree instilling confidence and reliability
  • Ensure a high standard of requirements capture is conducted, approved and successfully managed through to delivery of the brand on the website
  • The first point of contact for brand partners should functional issues arise, and provide on-going tech support
  • To liaise with brand customer services about any issues
  • To monitor and flag any issues with brands marketplace technical performance
  • Maintain close relationship through email and telephone communication with brand partners technical teams
  • Manage and maintain technical documentation on brand partners within CRM platform
  • Understand brand partners business and technologies to ensure smooth integration via the most efficient and scalable option
  • Work with marketplace commercial team to exceed on-boarding targets  
  • Track and report on progress of launch timelines internally, meeting deadlines for go-live

About your experience: 

  • Experience in an integration or on-boarding role, preferably retail/ ecommerce marketplaces 
  • Knowledge of APIs, FTPs and HTTPS, integrations and product data feeds
  • Mirakl marketplace platform experience
  • Intermediate or advanced excel skills 

A bit about you: 

  • Comfortable customer facing with excellent communication skills
  • Problem solving skills
  • Attention to detail
  • Self-motivated and proactive – with the ability to run projects independently
  • Great time management
  • Great planning and organising skills
  • Excellent at building excellent internal and external relationships

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Flexible working
Very generous staff discount plus annual clothing allowance



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