Marketplace and International Online Technical Product Manager

Chiswick, West London   |  Head Office

Role Type
Full Time
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date


The digital revolution is changing everything especially our buying choices. With that in mind this role requires a charismatic Digitally Savvy manager with the gravitas to communicate with both technical and non-technical stakeholders to create seamless IT integration for famous brands to feature their products on our Websites. Projects are run within a framework such as Agile and Prince2 ensuring high level and low-level requirements capture, planning, implementation and transition Brands onto this platform. Working alongside the business account managers and luxury brand technology teams as well as global partners to ensure business objectives are met. Passion for customer service and the digital environment are key success factors for this role.

What you'll be doing: 

  • Develop the overall product/functionality strategy of our ecommerce business across multiple platforms, informed by business goals, consumer and market needs, and competitive insights
  • Lead the full lifecycle – from ideation, requirements definition, through to delivery – collaborating with teams across the company
  • Communicate a clear set of business priorities and consumer imperatives at all times to drive key trade-offs
  • Maximise customer conversion and retention through improving and simplifying identified areas for improvement with a holistic approach
  • Work closely with brand, creative designers, marketing and content teams to deliver a cohesive experience across all media in a systematic approach
  • Meticulously think thought every aspect of the user experience across multiple screens, putting users’ needs and expectations first in the definition of requirements
  • Work alongside the development team using agile methodologies and collaborate effectively across business departments with key stakeholders

About your experience:

  • Retail Digital media experience
  • Experience of previously working as a BA and/or Project Manager
  • Experience of managing technical delivery of products/brands into and within the Marketplace environment
  • Experience in a B2B Marketplace programme
  • Strong technical background and prior experience managing web-based consumer products across multiple platforms
  • Product roadmap management experience
  • Proven results in the e-commerce sector
  • A solid understanding of Internet technologies and product and business trends
  • Agile development methodology experiences a must
  • Ability to prioritise competing opportunities, balance market needs with business priorities, and drive detailed trade-offs over the product lifecycle, manage conflict, and articulate the rationale behind decisions
  • Expert level in gathering requirements and writing functional spec

A bit about you: 

  • A people person who has empathy for all departments needs and most importantly our customers
  • Ability to work in a fast-paced environment
  • A great communicator
  • Attention to detail
  • Analytical and data driven
  • Strategic approach

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

  • Very generous staff discount with up to 60% off Fashion and 30% off Beauty 
  • Heavily subsidised travelcard zones 1-6 following probationary period 
  • Seasonal staff parties and team events
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