We are seeking a Marketplace Administrator to join our Marketplace team. As a Marketplace Administrator you will provide clerical and administrative support to the department and Marketplace brands to meet agreed departmental targets.
What you will be doing
To assist the Marketplace Account Manager and handle incoming brand queries
To set up brand profiles in the Mirakl back office and help brands with functional issues including the import of product and offer feeds to ensure a smooth onboarding process compliant of deadlines
To liaise with brand customer services about any issues
Analyse and interpret weekly reports to define brand performance including weekly sales, rankings, best sellers
Work with the Marketplace Account Manager and marketing team to identify social media and promotional opportunities
Maintain departmental documents including Brand Contract log ensuring that finance are kept aware of any launches or amendments, including ensuring that brand files are kept up to date, flagging in a timely manner when contracts are due to end
Skills and experience you need
You will have a previous experience within a customer service environment
You will have good Excel knowledge
You will have administration and organisation skills
You will have an attention to detail
Excellent communication skills, verbal and written
Good at building working relationships
Ability to work to stringent deadlines
Enthusiasm for problem solving
Passionate about Luxury fashion
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Very generous staff discount plus annual clothing allowance
Vouchers or schemes that fit your world from childcare to bike to work
Charity day to support your good cause
Seasonal staff parties and team days
Where do I sign?
If you are already thinking of what you will wear on your first day then click to apply
The process from here is simple;
One of our specialist recruiters will review your application and if suitable ask you a couple of questions.
If our expectations match you will be invited to meet the hiring manager for a formal interview and a Maths Test.
If you are successful, you will have a second round interview with the hiring manager