As Marketplace Account Manager you will assist the Concessions & Marketplace Manager in building implementing and driving the concessions online business strategy in order to grow the HarveyNichols.com bottom line sales in line with the Company’s vision and strategic growth plans. Marketplace offers the unique opportunity to onboard brands to the HN website allowing them to fulfil customer orders directly from their own warehouses.
The role of the Marketplace Account Manager is to grow the online business through introduction of brands to the marketplace and continued support of those brands. These brands will fulfil customer orders directly from their warehouses.
What you will be doing
Work closely with the web team to ensure new brands are launched efficiently and on deadline to Marketplace and that checks are in place to ensure that the end result is of an expected quality, highlighting and managing any issues
To act as liaison between the brand and the IT team to ensure consistency in the Marketplace user experience
To train the brand to be onboarded to ensure a smooth onboarding process and that they are fully developed and operationally confident within 6 months, to develop and suggest training material to aid in this process
Work closely with the marketing team to plan the support strategy for all brands sold online including emails and social media, suggesting ideas and concepts in line with HN marketing calendar
Work closely with the DC logistics team to ensure timely dispatch of products and returns
To protect HN income financially by reviewing brand payments, managing or escalating issues identified
To ensure accuracy of reporting and to use analysis of data to prepare and implement strategies to improve brand performance
To prepare and analyse sales information for brand appointments
To ensure that brands achieve best practice by monitoring nil picks, sales, dispatch rates, refund rates and new launches
Work with brands to achieve the highest sales possible by ensuring a thorough understanding of their focus for the season, that HN support brands with new launches and that brands comply with HN KPI’s and participate in promotions
Establish self as the main point of contact for marketplace brands and build a strong relationship as an ambassador of HN
To prepare and ensure timely signature of brand contracts and the maintenance of the contracts log, including ensuring that brand files are kept up to date, flagging in a timely manner when contract are due to end.
To ensure the timely upload of new season product and sale mark downs
To supervise, train and develop the Marketplace Administrator
To develop the commercial onboarding practices to ensure best results including suggesting and implementing new practices
To work closely with aggregators to establish self as their trusted first partner with their brand acquisitions and in order to recommend aggregators to brands.
To manage the consignment brands including sku creation, stock levels, photography quality and new launches.
Work with consignment brands to maximise their business through marketing and product range including inclusion in HN promotions and the timely launch of new season product.
Work with the customer service team to resolve any customer queries or issues.
To work with Marketplace & Concessions Manager to forecast sales and put in place budgets which are agreed by the business
Skills and experience you need
Previous brand development and brand management experience
Bachelor’s degree (or equivalent)
Excellent communication and negotiation skills
Passion for the e-business sector encompassing experience and knowledge
Attention to detail
Planning and organising
Building excellent internal and external relationships
Persuasion and influencing
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Very generous staff discount plus annual clothing allowance
Vouchers or schemes that fit your world from childcare to bike to work