Loyalty Assistant

Chiswick, West London   |  Head Office

Role Type
Full Time
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date


The Loyalty Assiatnt will support the Loyalty & VIP Programme Manager and wider team with the day-to-day delivery of the Rewards by Harvey Nichols offering. VIP programme and managing targeted campaigns, to both the loyalty and non-loyalty base.

What you'll be doing: 

  • Assist with the day-to-day delivery of the Rewards offering including resolving customer issues and escalating when required
  • Coordinate and update CRM campaign and promotion marketing calendars
  • Ensure campaigns and promotions are signed off by applicable stakeholders
  • Briefing Creative team to create all marketing assets (in line with brand guidelines) for the loyalty program and CRM campaigns
  • Responsible for the development and delivery of Rewards and Benefits, from a technical and operational perspective
  • Working closely with the wider CRM team to ensure we deliver a compelling CRM strategy to increase customer engagement.
  • To own the implementation and management of the Rewards engine processes.
  • To support the CRM strategy, driving customers to increase trade at key times of year and help execute CRM specific promotions. 
  • Manage the operational tasks for VIP customers
  • To pull together analysis and interpret data and key trends to improve the Rewards by Harvey Nichols offering.
  • Provide weekly and monthly reports on programme and campaign performance
  • Monitor and report on competitor activity
  • Build relationships with multiple teams to ensure the loyalty programme is optimised and the operation is fully briefed in order to deliver the programme, campaigns and experiences

About your experience: 

  • 1 year experience working within digital or loyalty marketing
  • Retail & fashion experience desired but not essential
  • Experience working across customer behavioural campaigns

A bit about you: 

  • You have great attention to detail with a creative & analytical flare
  • You have the ability to work in a fast-paced environment and to tight deadlines
  • You have strong communication skills with the ability to manage multiple expectations
  • You have a good knowledge of Excel and web analytics
  • You have the ability to think logically
  • You are able to think mobile first

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Very generous staff discount with up to 60% off Fashion and 30% off Beauty 
Heavily subsidised travelcard zones 1-6 following probationary period 
Seasonal staff parties and team events

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