Loyalty Assistant

Chiswick, West London   |  Head Office

Reference
VAC-3787
Role Type
Full Time
Salary Overview
Competitive Basic Salary and Excellent Benefits
Salary
Competitive Salary
Expiry Date
04/11/2019

LOYALTY ASSISTANT - CHISWICK, WEST LONDON 

The Loyalty Assiatnt will support the Loyalty & VIP Programme Manager and wider team with the day-to-day delivery of the Rewards by Harvey Nichols offering. VIP programme and managing targeted campaigns, to both the loyalty and non-loyalty base.

What you'll be doing: 

  • Assist with the day-to-day delivery of the Rewards offering including resolving customer issues and escalating when required
  • Coordinate and update CRM campaign and promotion marketing calendars
  • Ensure campaigns and promotions are signed off by applicable stakeholders
  • Briefing Creative team to create all marketing assets (in line with brand guidelines) for the loyalty program and CRM campaigns
  • Responsible for the development and delivery of Rewards and Benefits, from a technical and operational perspective
  • Working closely with the wider CRM team to ensure we deliver a compelling CRM strategy to increase customer engagement.
  • To own the implementation and management of the Rewards engine processes.
  • To support the CRM strategy, driving customers to increase trade at key times of year and help execute CRM specific promotions. 
  • Manage the operational tasks for VIP customers
  • To pull together analysis and interpret data and key trends to improve the Rewards by Harvey Nichols offering.
  • Provide weekly and monthly reports on programme and campaign performance
  • Monitor and report on competitor activity
  • Build relationships with multiple teams to ensure the loyalty programme is optimised and the operation is fully briefed in order to deliver the programme, campaigns and experiences

About your experience: 

  • 1 year experience working within digital or loyalty marketing
  • Retail & fashion experience desired but not essential
  • Experience working across customer behavioural campaigns

A bit about you: 

  • You have great attention to detail with a creative & analytical flare
  • You have the ability to work in a fast-paced environment and to tight deadlines
  • You have strong communication skills with the ability to manage multiple expectations
  • You have a good knowledge of Excel and web analytics
  • You have the ability to think logically
  • You are able to think mobile first

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Very generous staff discount with up to 60% off Fashion and 30% off Beauty 
Heavily subsidised travelcard zones 1-6 following probationary period 
Seasonal staff parties and team events

Register and Apply
Log In and Apply

Please fill in the form, upload your CV to complete your application. You will also register during this process to enable you to log in track you application and setup Job Alerts.


 
Apply