Social Media Manager

London  |  Head Office

Role Type
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date


As Social Media Manager, we want you to increase sales revenue and traffic driven to via all social media channels. Working with the Head of Creative to input into the Harvey Nichols social media content and strategy, and delivering to the highest standard. You will oversee the delivery of the Harvey Nichols social media channels. This role will be working across all the Social Media activity for the group ensuring that Harvey Nichols has authority in fashion, beauty, food and lifestyle on social media. The Social Media Manager will also be expected to develop the Harvey Nichols social media and content strategy, as well as taking an active lead in creating and uploading all social media content.

This is a fantastic opportunity for someone who is part of a social media team with experience of luxury retail looking for more responsibility and creative autonomy.

What you will be doing:

Responsible for the day to day management of the Harvey Nichols social media communities on Facebook, Twitter, Instagram, Pinterest, YouTube, Google+ and others.

  • Create and upload all social media content & ensure it is regularly updated on a daily basis.
  • Generate compelling and engaging social media content and manage a fast-paced and reactive schedule of regular updates.
  • Be the brand advocate within the community, engaging in dialogues and dealing with customer service enquiries in an appropriate and timely manner.
  • Work with the Head of Creative to develop the HN social media tone of voice and to create a social media style guide to be applied and adhered to ensuring best practice and a consistent tone of voice.
  • Manage the creative and budget for social media advertising during key promotional periods.
  • Develop best practice guidelines with the Head of Creative for social media and act as brand guardian for regional sites.
  • Set and monitor KPIs for measuring the success of social media channels, analyse, review, and report on effectiveness of new initiatives.
  • Produce weekly and monthly in-depth analytical reports to be presented back to the team and key stakeholders within the business.
  • Keep abreast of developments in the social media industry, technology and competitor marketing and make recommendations to the team on how to progress.
  • Manage the creative and budget for social media advertising during key promotional periods

This list is not designed to be exhaustive. You may have to undertake different duties at the reasonable request of your Line Manager. 

Your experience:

  • You will have proven social media background (agency or client side).
  • You will have proven experience of using content publishing systems, including Hootsuite, Conversocial, and social media monitoring tools.
  • You will have experience within the retail, luxury and/or fashion sector.
  • You will have established contacts within the fashion, beauty and food blogging community.
  • You will have experience developing digital and content strategies across a variety of social platforms.
  • You will have experience and understanding of customer service.

A bit about you:

  • You are creative, diplomatic and works well under pressure.
  • You have outstanding communication and interpersonal skills and a good team player.
  • You have strong numerical and analytical skills with an ability to turn numbers into insight.
  • You have an excellent command of English language and grammar, verbally and written.
  • You have a strong commercial awareness within a digital marketing and multichannel setting. 
  • You have a flexible and versatile writing style to cover corporate, editorial and social media copy.
  • You have a flawless attention to detail.
  • You work to tight deadlines
  • You have an in depth and up to date understanding of trends in art, music, celebrity and pop cultures and their influences

In return we provide a supportive and fun environment to develop your career in luxury retail.

We offer competitve basics with excellent benefits including great staff discounts.  On top of this we are a sociable bunch who love fashion!

We look forward to hearing from you.

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