Hospitality Receptionist / Host

Reporting to the Restaurant Manager, you will have day to day responsibility for taking reservations for the Restaurant, supervising and assisting guests on arrival, cashiering and liaising with all other departments within Hospitality.

What you will be doing

• Provide the highest possible standards of customer service ensuring guests are greeted and bid farewell in a polite, efficient, professional and friendly way.
• Maximise sales through up-selling and recommendations.
• Answer telephone calls politely and professionally and complete any resulting actions required.  
• Courteously escort guests to their tables and present menus as required.
• Be aware of, and promote, all hospitality services
• Establish a good working relationship with team members.
• Maintain the accuracy and integrity of the reservations system and follow company procedures when making, altering or confirming reservations.
• Handle any customer complaints raised at reception in a professional manner.  Ensure the manager on duty is aware of any problems or issues relating to customer service.

A bit about you

• Excellent communication and presentation skills
• Pro-active
• Strong experience within hospitality including working and preparing fresh food
• Demonstrable passion for customer service and sales targets
• Team player
• Drive and energy in their work performance.
• Exceptional high standards

About your experience

• A team player, working well within a wider team and across multiple departments.
• Experience of working in food service
• Face problems and challenges with a positive 'can do' attitude and remain approachable and helpful to others.
•  A strong interest in food and service.
• Excellent verbal communication skills
• Diligent and self-motivated.
• A pro-active individual demonstrating initiative and adaptability.

About us

Harvey Nichols is not just a destination for luxury fashion.   We are also a destination for award winning restaurants.   With eleven superior dining and drinking offerings we provide our customers glamorous environments to enjoy a light lunch, an indulgent afternoon tea, a decadent cocktail or a sumptuous dinner. 

All your hard work, rewarded 

• Our colleagues are as important to us as our customers.   When working with us you will be introduced to a huge variety of benefits including:
• Very generous staff discount plus annual clothing allowance
• Generous TRONC and Tips in addition to basic salary
• Discounted city center parking
• A unique Learning and Development programme to support your career with us
• Seasonal staff parties and team days
• Charity day to support your good cause

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) then click here to apply

The process from here is simple;

• Your application will be reviewed by a specialist recruiter in our HR Team
• If suitable you will be called and asked a few simple questions and if expectations match we will invite you for a paid trial
• Your final stage will be to meet a Manager in either the restaurant or brasserie depending on your experience, your preference and where we think you will excel
• You will be in contact at all times with the recruiter so you can ask as many questions as you like