Hospitality Receptionist - Bristol

Luxury department store, Harvey Nichols, is searching for a Receptionist to join its thriving restaurant in our Bristol store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

As the new Receptionist, you will work 20 hours a week.

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion
• Up to 40% off hospitality, foodmarket and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Paid overtime
• Add local benefits

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role…

• To carry out all duties assigned by the Head Receptionist and Duty Manager
• To ensure the smooth running of all functions of the reception desk 
• To allocate tables in the most efficient way possible to maximise bookings
• To re-confirm reservations in accordance with the Restaurant Brasserie & Bar booking policy
• To greet customers in a polite and efficient manner and to show them to their tables promptly.
• To ensure that a base of regular customers is rapidly established and maintained by personal contact and customer recognition
• To consider the customer’s satisfaction at all times by acting on customer’s requests promptly and efficiently
• To handle minor customer complaints efficiently and courteously within the guidelines laid down by the Manager and to tactfully refer more serious customer complaints to the Manager/Floor Manager
• To ensure that the reception desk and reception area is always clean and immaculately tidy
• To ensure the Menus, allergy menus and wine lists are up to date and ensure their cleanliness prior to each service. To distribute the correct number of wine lists, menus and dessert menus to the various storage locations
• To ensure that you are always punctual for your shifts and properly presented as specified in the staff manual and dress code
• To ensure you have a full working knowledge of Harvey Nichols Restaurants as specified in the staff handbook.
• To become familiar with the hygiene and Health and Safety policy and to ensure, by good housekeeping.
• To be aware of security regulations within Restaurant.
• To bid farewell to all costumers as they leave

Is this you?

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and food and are looking for something uniquely different.

• Have you done something like this before?
• Do you have a great knowledge and passion for all things food?
• Are you great at talking to people?

If this sounds like you, we want to hear from you!

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.