Head Waiter / Waitress - Knightsbridge 5th Floor Café

London  |  Hospitality

Role Type
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date
06/10/2022 13:06:00

Head Waiter/ Waitress - 5th Floor Cafe, Knightsbidge Store

What you will be doing

  • Willing to drive and maximise sales.
  • Assist the Department Manager and Assistant Department Manager in ensuring the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given by your team, at all times.
  • Organise daily shifts to ensure the smooth running of the floor, complete team briefs and ensure clear communication between BOH and FOH.
  • Act as a role model for waiters by demonstrating excellent customer service, personal presentation, and knowledge of local environment and HN.
  • Resolve customer queries and complaints in a professional manner, ensuring that communication is maintained with the customer at all times.  Discuss with your line manager any complaints that have not been satisfactorily resolved. 
  • Instigate and maintain high morale, motivation and team spirit, recognising outstanding performance and contribution to team objectives. 
  • Assist in ensuring all staff have a thorough knowledge and understanding of all items on menus and drinks lists and are able to impart this information to customers correctly  and with enthusiasm.
  • Assist in ensuring all front of house equipment is maintained correctly and all areas are presented to the highest standards.  Ensure crockery, cutlery and glassware losses by your team are kept to a minimum.


Skills and experience you need    

  • Previous supervisory experience in a high volume restaurant.
  • Strong customer service experience.
  • Excellent command of spoken and writen English.


About you

  • You will have a sales driven attitude
  • You are positive and proactive
  • You love working in a team
  • You are stylish, fun and welcoming      


About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

All your hard work, rewarded 

Our colleagues are as important to us as our customers.   When working with us you will be introduced to a huge variety of benefits including:

  • A unique Learning and Development programme to support your career with us
  • Very generous staff discount plus annual clothing allowance
  • Travel card for zones 1 – 6, 80% subsidised (upon passing probation)
  • Seasonal staff parties and team days
  • Charity day to support your good cause



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