Head Waiter

Role Type
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date


Do you keep up to date with luxury hospitality? 
Are you passionate in providing the best customer experience? 
Do you love working as a team to get the job done? 
Do you love talking to people?

If YES! We may have the job for you… ? 

Luxury department store, Harvey Nichols, is searching for a Head Waiter as a maternity cover to join its thriving restaurants instore in Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

As the new Head Waiter, you will work 40 hours a week in our Knightsbridge store. 

How we reward your hard work… 

Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as: 

  • Up to 40% off fashion 
  • Up to 40% off hospitality, food market and hampers 
  • 30% off beauty and perfumery, wine and spirits 
  • Clothing allowance 
  • Competitive service charge (TRONC) 
  • Paid overtime 

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay! 

About the role… 

As Head Waiter you will:

  • Willing to drive and maximise sales.
  • Drive and maximise sales.
  • Assist the Department Manager and Assistant Department Manager in ensuring the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given by your team, at all times.
  • Organise daily shifts to ensure the smooth running of the floor, complete team briefs and ensure clear communication between BOH and FOH.
  • Act as a role model for waiters by demonstrating excellent customer service, personal presentation, and knowledge of local environment and HN.
  • Resolve customer queries and complaints in a professional manner, ensuring that communication is maintained with the customer at all times.  Discuss with your line manager any complaints that have not been satisfactorily resolved. 
  • Instigate and maintain high morale, motivation and team spirit, recognising outstanding performance and contribution to team objectives. 
  • Deal with conduct and performance issues appropriately, referring more serious or recurring problems to managers.
  • Assist in identifying training requirements within your team and ensure quality on-job training is provided and recorded.
  • Assist in ensuring all staff have a thorough knowledge and understanding of all items on menus and drinks lists and are able to impart this information to customers correctly  and with enthusiasm.
  • Assist in ensuring all front of house equipment is maintained correctly and all areas are presented to the highest standards.  Ensure crockery, cutlery and glassware losses by your team are kept to a minimum.
  • Ensure all Health and Safety requirements are adhered to and maintained and that a safe environment is maintained for customers, staff and suppliers
  • Ensure that personal KPI’s are achieved

Is this you? 

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury hospitality and are looking for something uniquely different.  

Have you done something like this before? 
Do you have a great knowledge and passion for all things fashion? 
Are you great at talking to people?

  • Previous supervisory experience in a high volume fine dining restaurant.
  • Strong customer service experience.
  • Excellent command of spoken and writen English.
  • You are positive and proactive
  • You love working in a team
  • You will have great commuincation skills 
  • You will be great at problem solving 

If this sounds like you, we want to hear from you! 

Where do I sign? 

If you are already thinking of what you will wear on your first day and this role catches your eye, hit the “apply” button below to kick-start your journey with us!


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