Head Waiter

Bristol  |  Hospitality

Reference
VAC-2401
Role Type
Full Time
Salary Overview
0.000
Salary
Competitive Salary
Expiry Date
08/09/2019

What will you be doing

  • Ensure the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given at all times, by all staff
  • Handle customer complaints in a professional manner, making sure they are resolved satisfactorily, keeping the Manager on duty informed and to tactfully pass on more serious complaints to a Manager.
  • Ensure that a base of regular customers is rapidly recognised and maintained by personal contact and recognition.

  • Effective use and communication of Training Briefs to ensure understanding of procedures

  • Establish good working relationships with all colleagues and encourage the team to do the same.

  • Oversee the smooth running of the daily Restaurant service  ensuring staff are fully prepared, the shift is well planned and smoothly executed and that all areas are properly closed down at the end of the day

 

Skills and experience you need

•At least 1.5 years’ experience as a head waiter in a busy fine dining restaurant or brasserie
•Enjoy and know our food and wine
•Strong organisational skills
•Excellent command of spoken and written English

About you

•You will have a sales driven attitude
•You are positive and proactive
•You love working in a team
•You are stylish, fun and welcoming                

About us

Harvey Nichols is not just a destination for luxury fashion.   We are also a destination for award winning restaurants.   With eleven superior dining and drinking offerings we provide our customers glamorous environments to enjoy a light lunch, an indulgent afternoon tea, a decadent cocktail or a sumptuous dinner.

All your hard work, rewarded

In return we offer competitive packages and benefits including:

• 28 days holiday including bank holiday allowance
• Up to 40% discount off all full priced Harvey Nichols clothing, accessories and much more
• Generous clothing allowance
• 40% discount off food and drinks across Harvey Nichols restaurants and bars
• Employee recognition schemes
• Excellent opportunities for transfer and promotion across the group
• A vast range of learning and development programmes

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