General Manager

London  |  Head Office

Role Type
Salary Overview
Competitive Basic Salary & Excellent Benefits
Competitive Salary
Expiry Date


We currently have an exciting opportunity for a GM for OXO Tower Restaurant ad Brasserie. . We need a passionate, knowledgeable and experienced Hospitality General Manager accustomed to delivering the high standards required of a luxury environment who performs at their best under pressure.

You will be responsible or all aspects of OXO operations; to deliver sales and profit contribution targets through the consistent delivery of exceptional customer experience and operational excellence.

We want an ambitious and energetic individual, who is accustomed to troubleshooting and problem solving, motivating large diverse teams to deliver best in class customer experience. This role will be the visible face of OXO from our customers to our team members. It will work with the Head of Hospitality with the development and implementation of strategy for both outlets and continue to develop all key initiatives such as the Green Michelin Star and the groups sustainability initiatives.



  • Cultivate and celebrate a customer first attitude among all staff.
  • Ensure all managers take ownership for customer service, ensuring all staff are expert in luxury  hospitality service and sales.
  • Create and execute engaging customer experiences and events.
  • Grow VIP portfolio of clients.
  • Network and follow up on appropriate partnerships and opportunities to drive customer acquisition.
  • Support and drive loyalty attachment.


  • Direct and motivate the OXO team to deliver profitable sales in line with agreed budget.
  • Identify new business opportunities. Delivering appropriate ones in collaboration with the relevant team members.
  • Maintain efficient and effective processes and practices in store to minimise costs and maximise store contribution.
  • Be an active and influential member of the local community to develop business opportunities, and stakeholder relationships and represent OXO as a caring and respected partner.
  • Optimise the use of staff incentives to drive customer sales and motivate individuals and teams.
  • Maintain an up to date Profit Protection Plan at all times, that delivers additional sales and cost savings, not included in the budget.


  • Lead and inspire a best in class store team.
  • Ensure all managers and staff are clear on their roles and responsibilities.
  • Nurture a performance culture; dealing with poor performance in a timely and fair way and celebrating success.
  • Leading by example encourage behaviours that allow all employees to have a positive experience working for OXO that fosters their loyalty and engagement.
  • Develop and maintain a high performing management team that is respected and trusted by staff.
  • Lead learning and development within the store encouraging and supporting the progression of your people.
  • Create a culture of respect, ownership and collaboration.

Operational Excellence

  • Continually review and update store organisation structures to ensure resource is allocated effectively.
  • Lead by example to uphold excellent operating standards both front and heart of house. Holding managers accountable for operational excellence across the store.
  • Ensure that all areas of compliance including GDPR, Money Laundering, Health & Safety, Food Hygiene are consistently adhered to. Taking timely remedial action in the event that a shortfall occurs.
  • Ensure that all compliance training is completed to standard and on time.
  • Ensure that PPPs are communicated and adhered to.
  • In liaison with the Group Maintenance Manager ensure that all agreed preventative maintenance is carried out.
  • Oversee stock management to ensure all targets are met.
  • Continual review of operational standards against industry benchmarks ( AA, Michelin etc)
  • Management of all key partnerships including local and industry
  • Ensure that all staff complete the full OXO induction and required customer service and selling training within agreed timescales.

Planning and Organising

  • Complete budget process as required and manage delivery.
  • In collaboration with relevant stakeholders develop and maintain an 18-month rolling business plan for the store.
  • Complete annual appraisals for all managers, agreeing and monitoring progress of their personal objectives and PDP activities.
  • Hold effective and structured management team meetings that ultimately improve people and business performance.
  • Be prepared for meetings with relevant information and data to ensure informed debate and decisions.

Ways of Working

  • Lead a collaborative, open and honest way of working.
  • Personally, and team to work collaboratively with all HO functions.
  • Ensure that business and commercial decisions are data led.
  • Respond to requests in a timely and quality manner.


  • A strong people manager who demonstrates strong capabilities in stakeholder management
  • Strong analytic and critical thinking skills
  • High problem-solving capability
  • Great communication and interpersonal skills, with the ability to adapt level of communication to all levels.
  • Able to present information and ideas clearly
  • Excellent project management skills
  • Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a “can do” attitude


  • Proven experience in hospitality industry at a senior management level
  • Proven record of creating great retail customer experience initiatives
  • Proven record of knowledge and expertise in hospitality operations
  • Strong numerical, analytical and presentation skills

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

  • Flexible working
  • Very generous staff discount plus annual clothing allowance


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